Announcing TrueSight 11

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Today, at our New York BMC Exchange event, we announced the release of TrueSight 11.0. I could not be more excited about what this delivers to our customers and the market. I’d like to thank the dozens of customers and partners that participated in our beta program and the entire global community that continues to help shape the future of IT … [Read more...]

Load Testing, Performance Testing and Stress Testing Explained

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Are you a looking for ways to simulate expected pressure on your software, website or application? Load testing allows you to know if your software can handle the eventual demands from the numerous end users who will be using it. Load testing is one form of performance testing that involves applying ordinary stress on a software, application or … [Read more...]

Digital Experience Monitoring Elevates IT Operations

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Digital experience monitoring is rapidly becoming more relevant to most modern enterprises. They must provide multi-faceted digital experiences that consumers demand in order to keep their business. For example, we now have compute power in the palm of our hands with apps like Venmo, PayPal, and Akimbo, as well as with apps from most mainstream … [Read more...]

IT Alerts: From Operational Trenches to AIOps

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Most enterprises are undergoing rapid digital transformation to keep up with their competition by embracing innovation with new ways to deliver value at greater speeds and lower cost. For example, retail stores and banks are losing their brick and mortar for online digital experiences that delight customers with convenience and services that are … [Read more...]

Integrating Service Tickets to Elevate IT Operations

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When reporting a problem or requesting a service from IT, we make calls, send emails—or in most modern enterprises—go directly to a web portal to create a service ticket. Service tickets can also be auto-generated when something goes down such as an ATM machine, toll scanner, or some other Internet of Things (IoT) device. Property fields and … [Read more...]

AIOps and the New IT Skill Sets

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In an earlier post, Seth Paskin and I answered the question "What is AIOps?" in the following way: “AIOps refers to multi-layered technology platforms that automate and enhance IT operations by using analytics and machine learning to analyze big data collected from various IT operations tools and devices, in order to automatically spot and react … [Read more...]