IT Alerts: From Operational Trenches to AIOps

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Most enterprises are undergoing rapid digital transformation to keep up with their competition by embracing innovation with new ways to deliver value at greater speeds and lower cost. For example, retail stores and banks are losing their brick and mortar for online digital experiences that delight customers with convenience and services that are … [Read more...]

Integrating Service Tickets to Elevate IT Operations

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When reporting a problem or requesting a service from IT, we make calls, send emails—or in most modern enterprises—go directly to a web portal to create a service ticket. Service tickets can also be auto-generated when something goes down such as an ATM machine, toll scanner, or some other Internet of Things (IoT) device. Property fields and … [Read more...]

DevOps vs Agile: What’s the Difference and How Are They Related?

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Agile and DevOps are buzzy theories that many organizations are eager to employ, but there is often some confusion or overlap between the two. Only one business practice originated in software development, though both are being applied to organizational functions beyond software development. They’re not the same, but they’re not enemies. Using … [Read more...]

AIOps and the New IT Skill Sets

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In an earlier post, Seth Paskin and I answered the question "What is AIOps?" in the following way: “AIOps refers to multi-layered technology platforms that automate and enhance IT operations by using analytics and machine learning to analyze big data collected from various IT operations tools and devices, in order to automatically spot and react … [Read more...]

IT Infrastructure Capacity: Optimizing for Digital Maturity

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Digital transformation has changed how we do almost everything. Our consumer expectations have evolved so that established services like banking now have mobile apps that work in the palm of our hands to win or keep our business. Hailing a ride or purchasing just about anything happens in seconds—the apps must run without a hitch. Optimizing for … [Read more...]

Multi-Cloud Best Practices: How IT Ops Can Champion

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Clouds—A playing field for innovation For years, we’ve been innovating with cloud technologies. Within minutes we spin up infrastructure that is publicly accessible to users across the globe for just about any web-based application or service. The promise of agility and lower cost drives many innovators to self-provision cloud resources instead … [Read more...]