IT Operations Blog

IT Operations & ITOM are the foundation of Enterprise IT. Learn how to get in front of IT performance issues before they start at the BMC IT Operations Blog.

Learn about IT Operations Management at BMC.

IT Infrastructure Capacity: Optimizing for Digital Maturity

BY

Digital transformation has changed how we do almost everything. Our consumer expectations have evolved so that established services like banking now have mobile apps that work in the palm of our hands to win or keep our business. Hailing a ride or purchasing just about anything happens in seconds—the apps must run without a hitch. Optimizing for … [Read more...]

Multi-Cloud Best Practices: How IT Ops Can Champion

BY

Clouds—A playing field for innovation For years, we’ve been innovating with cloud technologies. Within minutes we spin up infrastructure that is publicly accessible to users across the globe for just about any web-based application or service. The promise of agility and lower cost drives many innovators to self-provision cloud resources instead … [Read more...]

Event Triage and Remediation Made Easy – Just ask Jerry.

BY

Dealing with the ongoing massive volume of events that arrive daily can be tedious, error-prone, and costly. Just ask “Jerry.” He’s an operator who comes to work each day at 8 a.m., carrying his coffee cup that only gets washed every few days. After all, who has the time to clean a coffee cup when being bombarded by nonstop events that need to be … [Read more...]

TrueSight Capacity Optimization Reviews and Ratings

BY

BMC's TrueSight Capacity Optimization is a best-in-class tool that aligns IT resources, including your Hadoop infrastructure, with service demands and business priorities, resulting in on-time service delivery and optimized costs. User reviews, analyst reports, and customer stories are important to consider when evaluating IT solutions. This … [Read more...]

What Is AIOps? AIOps Explained

BY and

According to Gartner, IT Operations personnel (IT Ops) are in for a major change over the next few years. This change is driven by frustration with traditional IT management techniques, methods that enterprise IT Ops teams see as unable to cope with digital business transformation. Gartner predicts we will see a significant change in current IT Ops … [Read more...]

Reduce MTTR: Machine Learning to the Rescue

BY

It's not uncommon for performance monitoring strategies to leverage thresholds to alert operators when certain metrics for key performance indicators (KPIs) go outside what is generally considered acceptable for IT apps and services to run smoothly. To better understand this, consider when an app on your computer starts consuming a lot of memory … [Read more...]

Bringing Modern Capacity Management to the World’s Oldest Bank

BY

Headquartered in Siena, Italy, Banca Monte dei Paschi di Siena (MPS) has been operating continuously since 1472, making it the world’s oldest bank. Today, MPS has more than 25,000 employees serving four million customers through more than 2,000 branches. Two years ago, we introduced Widiba, a new Internet banking presence supporting more than … [Read more...]

Infrastructure Monitoring vs Management: What’s The Difference

BY

Introduction / background “If you cannot measure it, you cannot improve it.” – Peter Drucker. This all too often misquoted phrase can be applied in a variety of ways. However, it is especially accurate when we are talking about infrastructure management. If we do not measure (monitor) the infrastructure then we certainly cannot improve (manage) it … [Read more...]