Service Desk Automation as the Ultimate Universal Remote Control

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Picture this. You’re sitting comfortably on the couch, ready to enjoy some snacks and watch your favorite program. You grab one remote and turn on the TV. But your viewing experience requires multiple remotes to operate the TV, DVR, and sound system.  Unfortunately, the cable remote is nowhere to be found. After a few minutes of searching, you … [Read more...]

Data Center Migration: Planning, Strategy, and Execution

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There are many reasons an organization may need to migrate a data center (DC). Data center migrations can be triggered by data center consolidations after a merger, an expansion, end of lease situations, regulatory requirements, a move to the cloud, and a number of other scenarios. While data center migrations can be powered by different … [Read more...]

A Look at Trends in DevOps, Continuous Delivery, and the Cloud

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How well your DevOps teams collaborate can make a big impact on digital business and your company’s bottom line. In fact, according to research by Enterprise Management Associates (EMA), companies that rated their DevOps interactions as excellent or above average were more than 10 times as likely to have experienced double-digit revenue growth … [Read more...]

Avoiding the Zombie (Server) Apocalypse in Healthcare

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In the business world, you don’t have to worry about zombies wandering the halls of accounting or hiding in the closets of the legal department. But there’s a good chance you’ll find at least a few of them in IT. I’m not referring to the reanimated dead depicted in popular TV series such as The Walking Dead. I’m talking about zombie servers lurking … [Read more...]

SOA Security Best Practices

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In an era where security breaches are as common as apple pie and backyard baseball, all the talk surrounds keeping networks and systems secure. In an SOA environment, security is just as important, though it looks a little different than security in other architectures. Aside from the obvious purpose of SOA security (keeping systems safe from … [Read more...]

Why Automation Will Be the Next Big Service Desk Initiative

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I’ve been around for a while and I’ve seen some great improvements within the help desk and service desk worlds. While we’ve come a long way, the real evolution is around the corner. My IT career started as a Level 1 help desk engineer for a small software development company where I was a phone monkey. I had to take phone calls from customers, … [Read more...]

ZipKits: First Aid Kits for VENOM and Other Ills

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Faster is pretty much always better, and that’s particularly true when it comes to instituting patches and remediating when new vulnerabilities are identified. The longer it takes to eliminate identified vulnerabilities, the longer there’s the potential that attackers can wreak havoc in an organization. Today’s digital enterprises are more … [Read more...]