Capacity Planning: A Digital Balancing Act

BY

Syncing Compute Resources and Service Demands Users of modern business applications expect digital experiences that are fast, secure, and flawless. Yet, the IT services running these apps are more complex than ever before as organizations scramble to keep pace by investing in public and private cloud services with hopes of securing cost reductions … [Read more...]

Digital Service Management: A New Vision for ITSM

BY

Human productivity in the age of the digital enterprise I have been on the road talking to hundreds of customers, and it seems nearly every company in every industry, geography, and size is actively thinking about how to become a digitally-oriented business. Every customer I meet with is now looking for a path to embrace the digital service … [Read more...]

The New BMC Support Central

BY

To improve our customer’s online experience, we are launching a new BMC Support Central website on May 15th.  We have created a streamlined layout with new header and footer sections, pull down menus, and a new Issue Management section.  The new user interface is easy to use and provides quick access to the information and tools customers need … [Read more...]

How to Unlock Enterprise IT Gridlock

BY

“We can get you a new virtual machine in about 6 weeks.” “Approval of a new data attribute is a standard 100 hours.” “One year and a million dollars.” How often do you find yourselves facing this conundrum? Why can coordinating resources between development and operations teams resemble Dhaka, Bangladesh (above) at rush hour? The reasons … [Read more...]

3 Fundamental Requirements for Cloud Management Platforms

BY

As companies embrace cloud adoption more pervasively—across both public and private cloud platforms—the required capabilities for cloud management platforms (CMPs) naturally evolve. Successful deployments by early adopters have brought some fundamental concepts to the forefront. First, cloud solutions need to reduce complexity; they need to … [Read more...]

Customer Experience is a Top Business Priority for IT Operations

BY

Businesses must provide new value and experiences for customers to stay relevant, and now, more than ever, that includes making the leap to digital transformation. As this shift occurs, the line separating IT’s responsibility and the domain of the business is dissolving. I previously wrote about this on LinkedIn, “Application Delivery is Crucial to … [Read more...]

IT Silos: Why They’re a Bad Way to Organize IT

BY

In part 1 of this series, we discussed the cultural challenges of operating IT according to technology silos. In today’s post, we’ll contemplate why technology silos are a legacy way to organize IT. What does a data center really do? If you’re a technologist, then your answer to this question is likely that the data center does many different … [Read more...]