Transforming a Telco with Digital Services

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A little more than two years ago, our company began a major transformation from a traditional telecommunications company — New Zealand’s largest — to a provider of digital services that includes communications, entertainment, and cloud computing services. We even changed our name from Telecom New Zealand to Spark. It was a critical … [Read more...]

Bimodal IT Strategy & Best Practices

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During our company’s 200+ year history, we have successfully navigated many insurance industry changes. Today, however, the rate of change is breathtaking. Consumer expectations are forcing companies like ours to eliminate cumbersome paperwork that takes days or weeks to process and simplify complicated policy terms that come across as … [Read more...]

Empowering the Family with Digital Services

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Empowering the Family with Digital Services

Charter Manufacturing is a steel and iron production and manufacturing company that was founded in the 1930s. Although we are a large company, we are a fourth-generation, family-owned business, and family ownership definitely influences our culture. We look at our employees as family members, and we consider our family orientation to be our … [Read more...]

Q&A: The Digital Workplace with Robin Purohit

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The digital workplace is a new environment, designed around the needs and rhythms of the Millennial workforce. Here IT must transform itself into a service broker, providing employees with mobile, personalized and context-aware self-service that rivals Uber and iTunes. Below is an excerpt from an interview with Robin Purohit, president of BMC’s … [Read more...]

The Evolution of American Football and Mainframe IT

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I like sports of all types…baseball, basketball, ice hockey—and American football. I was thinking about the evolution of football strategies and realized there are a lot of parallels between the way football teams have had to change and adapt, and the impact of digital engagement on mainframe IT management. You might think about football’s offense … [Read more...]

Sandwiches Go Digital

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Travel just about anywhere in the world — from Guatemala to Guam, Sri Lanka to Sweden, the United Kingdom to the United States to the United Arab Emirates — and most likely you’ll run across the familiar SUBWAY® logo. With more than 44,000 restaurants in 110 countries, SUBWAY is the largest restaurant chain in the world. In every one of our … [Read more...]

Harnessing the Power of the Digital Services River

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Digital services are rushing like a river into all corners of today’s enterprises, dramatically changing our customers’ worlds. The upstream feeders of the river are becoming more numerous, varied, and dispersed. The number and variety of digital service sources available from both in-house data centers and third parties seem almost limitless — and … [Read more...]

Digital Enterprise Management – A New Paradigm

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If you are anything like me, and chances are that you are, you no longer talk to people you don’t know. Sure, maybe it’s the result of the childhood lesson “don’t talk to strangers,” but the more likely scenario is that you have become accustomed to tapping a digital icon when you have personal business to attend to. The way I interact with … [Read more...]