The Zoo – BMC Blogs BMC Software Mon, 25 Jun 2018 15:20:15 +0000 en-US hourly 1 The Zoo – BMC Blogs 32 32 The Zoo: What’s New in MyIT & Service Broker 3.2 Tue, 14 Jun 2016 17:35:45 +0000 Product managers Larry Toube and Simon Geddes explain the latest improvements in MyIT and Service Broker 3.2. From richer user experience to deeper back-end functionality, the modern self-service app and powerful catalog consolidator bring additional value to enterprises that aspire to be digital workplaces.]]> The Zoo: Digital Service Management for Partners Wed, 08 Jun 2016 08:08:04 +0000 Last year’s introduction of Digital Service Management opened up the door for channel partners and resellers to bring new business value to their customers. The more agile, modern and efficient solutions BMC Software launched – including MyIT, Service Broker and Smart IT – aligned with the tools most people use at home, including Nest, Facebook […]]]> The Zoo: Who Runs the Digital Workplace? With Monika Fahlbusch from HR Thu, 26 May 2016 19:00:29 +0000 Employees run the digital workplace, says Chief Employee Experience Officer Monika Fahlbusch. With the help of social, mobile, and gamification, businesses can jack up productivity, boost the bottom line and win the battle for top talent. Our work should be as easy and efficient as shopping on Amazon or posting on Twitter. In the digital […]]]> The Zoo: How IoT Will Change Our Jobs. With Guest Jon Hall Wed, 18 May 2016 15:10:15 +0000 When we talk about the Internet of Things, we often forget how the new technology will affect our day-to-day jobs. Farmers in Japan can now ration fodder based on how many steps the herd takes. Warehouse workers get more done driving forklifts equipped with dozens of sensors. Office workers pick their unassigned seats based on […]]]> The Zoo: Evolution of IT Analytics with Rob Enderle and BMC Mon, 02 May 2016 14:00:45 +0000 Industry analyst Rob Enderle joins to “The Zoo” to discuss the use of analytics in IT. As businesses go digital, data-driven decision-making becomes the compass for offering better services, reaching new customers and even winning political elections. The discussion takes us from the missteps at Microsoft and Apple, where gut-feelings trumped information, to President Obama’s […]]]> The Zoo: Social Impact on Business with @CarlosGil83 Thu, 28 Apr 2016 14:16:49 +0000 Social media is marching out of the shadows, as a new tool for enterprises to raise awareness about products and innovations. While the avalanche of noise on Twitter and Facebook has turned off many marketing groups, SnapChat and Blab are emerging as the new platforms. Social media expert, Carlos Gil, explains to “The Zoo” how to reach the […]]]> The Zoo: Help Desk vs Service Desk with Peter Adams Thu, 07 Apr 2016 07:22:19 +0000 Service desk vs help desk. Proactive vs reactive. Holistic vs IT-centric. The comparisons go on and on. BMC Software product manager, Peter Adams, explains the difference between the two approaches. While help desk can support smaller, less technology-dependent organizations, the digital workplace requires a modern service desk, capable of supporting all aspects of the business […]]]> The Zoo: What’s New in MyIT 3.1 Thu, 31 Mar 2016 01:01:28 +0000 The latest edition of MyIT is now integrated with BMC HR Case Management solution – providing workflows, templates, and forms for everyday human resource issues. Employees can adjust benefits, update information, request PTO, and more with just a few clicks in MyIT. Additional feature highlights include: – One-click sharing of knowledge articles, service requests or […]]]> The Zoo: What’s Hot and What’s Not with Katie Tierney Thu, 17 Mar 2016 18:46:22 +0000 Has the Internet of Things become part of our daily lives? Katie Tierney of BMC Software thinks so. She joins “The Zoo” to talk about the latest trends in IT. From gadgets that keep track of our kids’ homework to virtual reality surgery, consumer technology is now part of the digital workplace. Question is, can […]]]> The Zoo: ITSM vs ITIL with Jon Hall Thu, 28 Jan 2016 19:37:19 +0000 ITIL or ITSM? They’re not binary. You need both to run a digital enterprise. With today’s emphasis on customer service, where any failure to please is exposed on social networks in real time, having a framework like the Information Technology Infrastructure Library (ITIL) to manage your IT is a must. You can no longer wing it […]]]>