BMC’s Remedy vs Remedyforce: What’s The Difference?

BY

Remedy and Remedyforce are two of BMC’s most popular and powerful ITSM solutions. While there are some similarities between the tools’ capabilities, there are many differences as well. This post will explore some of the differences and similarities between the two solutions by focusing on results-driven customer outcomes.

Remedy ITSM Suite

Remedy is a powerful ITSM platform built natively for mobile with an intuitive, beautiful, people-centric user experience that makes everybody more productive. Remedy is available on-premises or as a service, through a subscription or perpetual license.

Key Features

  • Powerful analytics – New Smart Reporting for simple, self-service, drag and drop creation of dashboards and reports
  • Mobile everything – Fully supported on Apple® iOS®, Google® Android™, and HTML5 and can be delivered as SaaS or an on-premises solution
  • Intuitive experience – Modern, engaging user experiences help you work more effectively on both sides of the desk
  • Formless input – Smart Recorder offers a natural way to enter information and offers contextual recommendations for faster resolutions

Why Choose Remedy?

Many BMC customers choose Remedy for its strong ITIL support.

Customer Survey verified by TechValidate.


Others choose BMC’s Remedy Suite for its ease of use.

Customer Content verified by TechValidate.


Customer Content verified by TechValidate.


Remedy’s customizability and flexibility are also popular features of the product suite.

Customer Content verified by TechValidate.


Customer References verified by TechValidate.


Try the new Remedy 9 ITSM


Deliver amazing service management with embedded ITIL v3 processes, industry best practice reports and KPIs available out of the box.

Free Trial ›Learn More ›

Remedyforce

Remedyforce is an ITSM solution built on the Salesforce.com platform that combines best-practice aligned process automation with a simple, easy-to-use experience for maximum IT productivity and innovation. Remedyforce is designed to remove complexity and help you quickly realize value.

Key Features

  • Key ITIL processes, including incident, problem, change, service level management, self-service, discovery, and asset management
  • Social, mobile, and collaborative capabilities make connecting people and information easy
  • Innovative asset lifecycle management capabilities for proactive management to reduce costs and improve data consistency while mitigating risks
  • Agentless Discovery and Client Management capabilities to discover, configure, manage, and secure your IT endpoints
  • The stability of the world’s leading cloud platform, Salesforce.com, helps you realize value and reduce ongoing maintenance
  • Out-of-the-box integrations to today’s core business technologies, including BMC solutions and Salesforce.com offerings, as well as 2,500+ Salesforce.com AppExchange solutions

Why Choose Remedyforce?

Many organizations choose Remedyforce for its quick time-to-value and speedy implementation. This makes it well-suited for small to medium size businesses and businesses that want a service management solution integrated with their Salesforce implementation.

Customer Survey verified by TechValidate.


Others choose Remedyforce for its ITIL functionality, easy configuration, and value.

Customer Proof verified by TechValidate.


Customer Survey verified by TechValidate.


Still others choose Remedyforce for its ability to extend Service Management beyond IT.

Customer Content verified by TechValidate.


Try Remedyforce Free for 30 Days


Streamline IT assistance by slashing wait times, improving first-call resolution, and boosting agent productivity right out of the box.

Free Trial ›Learn More ›

How To Choose

One of the primary differences between Remedy and Remedyforce is that Remedyforce is only available via the Salesforce platform – and therefore, no on-premises delivery option is available. Remedyforce is well-suited for the mid-market because of its Fast Time to Value with built-in templates, and Business Relationship Managers. Remedy 9, on the other hand, is available either on-premises or on-demand. Both Remedy and Remedyforce offer full ITIL V3 support out of the box, and both solutions are fully customizable.

To determine which solution is right for your enterprise, please contact BMC today and request a consultation to discuss your needs and business requirements.

Related posts:

Free Download: 2017 Gartner Magic Quadrant for ITSM


Get the detailed analysis and insight you need to make the best ITSM choice for your organization and deliver the digital services your business needs, more quickly and efficiently than ever.

Download Now ›

These postings are my own and do not necessarily represent BMC's position, strategies, or opinion.

Share This Post


Stephen Watts

Stephen Watts

Stephen Watts is an IT marketing professional based in Birmingham, AL. Stephen began working at BMC in 2012 and focuses on creating best-in-class web content.