Track-It! is the perfect help desk solution for small to mid-size organizations that includes change management, knowledge management, asset management, and more. Track-It! is the most widely used help desk software in the world.
User reviews, analyst reports, and customer stories are important to consider when evaluating IT solutions. This post is designed to bring together all of that critical information into a single, shareable format.
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Capterra is one of the most comprehensive business software review sites on the web.
Capterra has 37 reviews with an overall 4 out of 5 star rating, including 4 out 5 stars for Ease of Use and Customer Service.
Source: Capterra 5/9/2017
TrustRadius is a leading website for business software users to share real-world insights through in-depth reviews and networking.
BMC’s Track-It! has 9 reviews with an average 8.4 out of 10 rating.
The TrustRadius Rating Summary breakdown shows a particularly high mark for Likelihood to Recommend.
Source: TrustRadius 5/8/2017
Spiceworks has a vibrant community of IT pros, which includes unbiased reviews of popular software.
Spiceworks has 5 reviews of Track-It! with a 4 out of 5 star rating.
Source: Spiceworks 5/8/2017
G2 Crowd is a business technology review site whose mission is to “provide the insights business professionals need to gain confidence in their buying decisions and become more successful in their jobs.”
On G2Crowd, BMC’s Track-It! help desk has 32 reviews with an average 3.7 out of 5 rating.
Source: G2Crowd 5/8/2017
GetApp is a leading “business app discovery platform” focused on software for small and medium-sized businesses.
GetApp has 37 reviews, with a 4.2 out of 5 star overall rating. The reviews are 78% positive, and 94% recommend Track-It! to others.
Source: GetApp 5/8/2017
These postings are my own and do not necessarily represent BMC's position, strategies, or opinion.