Remedy Reviews & Ratings: The Ultimate Roundup

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This post is part of a series on BMC product reviews. Be sure to check out the other post on Control-M Reviews and FootPrints Reviews.

BMC Remedy 9, available on-premises or as-a-service in the cloud, is a powerful service management platform built natively for mobile with an intuitive, beautiful, people-centric user experience that makes everybody more productive.

While evaluating ITSM solutions and vendors, its critical to take a long look at reviews, ratings, and case studies from analysts and end users. This roundup of Remedy reviews will cover both analyst and user reviews.

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Gartner Magic Quadrant for ITSSM

The Gartner Magic Quadrant for ITSSM is a culmination of research, providing a wide-angle view of the relative positions of the market’s competitors.

Gartner’s most recent Magic Quadrant for IT Service Support Management, released in 2017, has BMC Software named as one of two leaders for the 2nd straight year. BMC’s position was based on the ability to execute and completeness of vision. We are very pleased to be positioned furthest along the completeness of vision axis and proud to be named a leader for 4th straight year.

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Figure 1. 2017 Magic Quadrant for IT Service Support Management Tools


Source: Gartner (August 2017)

Gartner Magic Quadrant for ITSSM 2017

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This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from BMC.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

 

Gartner Critical Capabilities

In the 2016 Gartner Critical Capabilities for IT Service Support Management Tools report, BMC Remedy 9 achieved highest scores in 4 out of 5 use cases shown below.

These use cases include:

  • Vendors’ Product Scores for the Basic-Maturity I&O Use Case
  • Vendors’ Product Scores for the Intermediate-Maturity I&O Use Case
  • Vendors’ Product Scores for the High-Maturity I&O Use Case
  • Vendors’ Product Scores for the Basic Digital Workplace ITSSM Use Case
  • Vendors’ Product Scores for the Advanced Digital Workplace ITSSM Use Case

Remedy 9 achieved the highest scores among all evaluated products for Intermediate and High Maturity I&O, as well as both Digital Workplace Use Cases.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from BMC.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

 

Gartner Peer Insights

According to Gartner, Peer Insights is a “platform for ratings and reviews of enterprise technology solutions by end-user professionals for end-user professionals”.

Peer Insights has 63 reviews of BMC Remedy ITSM Suite with a 3.7 out of 5 rating. (as of 4/24/2017)

This is a sample of the type of review found on the site:


Source: https://www.gartner.com/reviews/review/view/61710?pid=634&reviewRating=5
Gartner Peer Insights reviews constitute the subjective opinions of individual end-users based on their own experiences, and do not represent the views of Gartner or its affiliates.

 

BMC Customer Stories

BMC customer stories offer a glimpse into cost savings and productivity improvements with Remedy.

Explore these BMC Remedy customer stories:

  • Aegon-Transamerica: Strategic automation streamlines IT compliance and service delivery
  • Eaton: Optimal automation and ITSM power energy management business
  • Mercator: International retailer gains efficiency and revenue with best-in-class ITSM
  • China Pacific: Service incidents and mean-time-to-repair (MTTR) slashed by 50%
  • Anne Arundel County Public Schools: 20% reduction in help desk staffing with 550% increase in supported devices

View all customer stories ›

TrustRadius


TrustRadius is a trusted business technology review website offering unbiased feedback from end users.

BMC Remedy is highly-rated on TrustRadius, and is a top product on the Mid-Sized and Enterprise TrustMaps. Feature ratings are high across the board, with particularly high score for service ticket management, and change management features.
Source: TrustRadius BMC Remedy ITSM Product Report, Nov 2016

 

IT Central Station

IT Central Station has been called “The Yelp for Enterprise Technology” by The Wall Street Journal for crowdsourcing enterprise tech reviews. The site has a dynamic community and offers objective feedback on all things IT.

IT Central Station has 25 reviews for BMC Remedy with an average 4.1 out of 5 stars.

Source: IT Central Station 3/21/2017 https://www.itcentralstation.com/products/bmc-remedy

Related posts:

Free Download: 2017 Gartner Magic Quadrant for ITSM


Get the detailed analysis and insight you need to make the best ITSM choice for your organization and deliver the digital services your business needs, more quickly and efficiently than ever.

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These postings are my own and do not necessarily represent BMC's position, strategies, or opinion.

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Stephen Watts

Stephen Watts

Stephen Watts is an IT marketing professional based in Birmingham, AL. Stephen began working at BMC in 2012 and focuses on creating best-in-class web content.