BMC Doubles Down on Digital Government

Did you know that 70 percent of IT help desk and change request tickets in the federal government are created and managed in a BMC system? BMC is a long-time industry partner to the U.S. government and its solutions run in every federal agency and have become the backbone of IT governance and workflow automation for federal customers.

BMC’s experience has revealed that federal agencies face many of the same challenges as private sector customers. They are looking to new technologies such as cloud, analytics, social and mobile to unlock the power of innovation, improve service quality and enable new digital services for citizens.

The 2012 Digital Government Strategy and related agency strategies outline the overarching approach to reducing costs while unlocking the power of innovation. At BMC, we firmly believe in the government’s focus on reducing commodity IT spending, while investing the savings in key innovation areas and dramatically increasing the pace of innovation with smaller but more rapid releases. This is not easy to do, but BMC has helped hundreds of private sector enterprises achieve success with similar approaches. We can do this because we are one of the top IT Operations Management (ITOM) vendors with the strongest solution portfolio

In the federal space, BMC is working hard to help the government achieve strategic goals and is “doubling down” on its support for government in three ways:

  1. Enabling key federal innovation programs and initiatives.
  2. Aligning with federal requirements to make it easier for government to purchase BMC solutions.
  3. Increasing awareness of BMC’s capabilities and commitment to agency mission success.

One example of BMC enabling federal initiatives are the solutions BMC has created to implement a true continuous monitoring framework. In the functions of the NIST Cybersecurity Framework Core, BMC is uniquely positioned to bring IT domains together to share vulnerability and threat information and restore normal operations at network speeds. These continuous monitoring capabilities are not new for BMC, but thankfully the NIST Cybersecurity Framework released in February 2014 provides a common taxonomy for classifying capabilities and managing cybersecurity risk across organizations.

BMC is also innovating in the area of data center efficiency through extreme automation of cloud environments – whether internal, public or hybrid. The benefits include lower cost to governments and service providers along with increased adoption of super-agile cloud operating models. As part of this effort, BMC is also extending its cloud management capabilities for the federal market with new and meaningful partnerships with industry leaders such as Amazon Web Services (AWS) and Microsoft Azure. To help customers maximize the value of automation and cloud, BMC has created the Automation Passport and Cloud Passport which are prescriptive, best practice approaches to achieving value.

Regarding federal requirements, BMC has invested several million dollars over the last 24 months to align and certify its solutions as needed. One June 23rd, we announced our FedRAMP initiative for Remedy OnDemand – a top priority for BMC and a key example of our support for the Federal Cloud First Policy. BMC customers, which include more than 70 percent of federal agencies, now have a cloud option based on the same Remedy technology they know and love. Remedy OnDemand from BMC increases agency agility in delivering service and reduces cost of delivery by up to 40 percent. How? With Remedy OnDemand for Public Sector, BMC manages the environment (including upgrades) and automatically deploys the latest technology needed to adopt new innovations such as MyIT and AppZone.

In addition, BMC has made a significant investment in federal standards such as Common Criteria, Section 508 compliance, compliance content and others, which make it easier for federal agencies to purchase and receive Authority to Operate (ATO) for BMC solutions.

While BMC is extremely well known in the public sector for its IT Service Management (ITSM) capabilities, when it comes to capabilities such as cloud management, data center automation and cyber compliance, BMC is one of the best kept secrets in government. Solutions that help the government achieve their mission objectives should not be a secret! As the leader in IT Operations Management, look for BMC to increase its presence and outreach in and around the beltway. In fact, this week, June 24-26, the BMC federal team connected with customers at three events AWS Government, Education, and Nonprofits Symposium, the AFCEA Cybersecurity Symposium, and the DIA Innovation Symposium.

The BMC federal team is “doubling down” on public sector solutions by making investments in both technology and people resources. Most importantly, we truly believe in the government’s digital strategy. In the coming months, BMC will expand its cloud portfolio and streamline the technology to further reduce costs for operations and maintenance. We will also bring other innovations to empower IT consumers and improve the security of mission critical systems. To keep updated on the latest activity, visit

¹To download the 2014 Gartner ITOM Competitive Vendor Report, visit

These postings are my own and do not necessarily represent BMC's position, strategies, or opinion.

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Stuart Ainsworth

Stuart Ainsworth

Stuart Ainsworth is the Federal CTO at BMC where he sparks innovation for government customers. After spending 20 years working with private sector enterprises, he joined BMC's federal team and was recently appointed as BMC’s federal CTO. Ainsworth sees great value in bringing private sector experience and thought leadership to the public sector as he develops and implements BMC’s federal strategy.