BMC products just keep getting better – thanks to our customers

Engage graphic 2.jpg We measure our success by the value we can deliver to our customers. One key metric to measuring that value is how our service support solutions integrate across the broader IT ecosystem and line of business functions. We know our customers are in a race to accelerate time to market at an ever lower cost. As a result, we see another wave in the “Industrialization of IT” toward increasing commoditization, interoperability, and agility. We are helping customers achieve this agility with a comprehensive and extensible solution set that can help our customers drive increasing business value regardless of IT maturity or complexity.

Many of our customers are leveraging BMC’s extensive ITSM stack beyond service support, integrating this rich tool set with BMC’s IT operations management solutions such as asset management, application performance management, datacenter automation, and cloud lifecycle management. BMC’s value is in our breadth and depth. We know it is easy for us to make claims about the value we bring which is why at Engage 2014 customer presentations are a key focus.

At Engage, our most exciting case studies will illustrate how our customers have extended our ITSM products beyond traditional IT support to serve line of business functions such as payroll, human resources, or facilities management. Extending the value of service management to business functions and processes is important for our customers and has always been a key pillar of BMC’s strategy. As a result, we are excited to share how our products are becoming even more consumable and user-friendly for business users at Engage 2014.

“We have automated dozens of manual processes from HR investigations to food service equipment repair tracking on the Remedy AR system. With a single development platform, we have enabled process improvements across our school system by developing apps as we need them,” stated Kim Olds Abner, Senior User Support Specialist & Remedy Administrator at Anne Arundel County Public Schools.

We are proud of the shared experience our customers bring to improve our products and services, and are delighted to bring that knowledge to the BMC community of partners and customers at Engage 2014. If you have not already, I encourage you to register for Engage and benefit from your peers’ shared experience in addition to our exciting announcements.

We want to hear from you too, please ‘engage with us’ and share your stories on BMC Communities.

These postings are my own and do not necessarily represent BMC's position, strategies, or opinion.

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Robin Purohit

Robin Purohit

As the President of ITSM for BMC Software, Robin is responsible for P&L, strategy, product, and GTM enablement for IT Service Management including: Remedy platform, SaaS offerings (including RemedyForce and RemedyOnDemand); MyIT, and IT Management enablers such as discovery and mapping, and the Atrium CMDB.