At BMC we understand the strategic value of technology to the business. Adopting digital technologies is now a board level topic at the center of driving innovation, enabling new business models, and improving customer experience. As a result we see an expanse and acceleration in the adoption of social, mobile, analytics and cloud technologies, but with it comes new and pressing operational, governance and security challenges. BMC understands these challenges; it is in the DNA of our company. For more than two decades BMC has been delivering to market solutions designed to take the headaches and costs out of managing IT so that IT can focus on adding value to the business. We have seen again and again that investing in ITSM and ITOM tools and methodologies enables IT leaders to deliver new technologies faster while extracting more value from existing IT investments for the business. We have spent decades building an industry leading portfolio of integrated ITOM solutions so that technology leaders can drive automated, cloud enabled, business user friendly self-service IT. We are delighted that our ITSM and ITOM solutions have been evaluated in a recently published Gartner report (“How to Decide Between BMC and ServiceNow for ITSSM and Beyond”). In the report our offerings received the highest possible rating of “Strong” for 10 out of the 17 ITOM market categories including IT Service Support Management (ITSSM). We believe that the industry recognizes BMC as a trusted partner for delivering enterprise class ITOM and ITSM software solutions. Here is a link to Gartner’s recently published assessment: “How to Decide Between BMC and ServiceNow for ITSSM and Beyond.” Gartner “How to Decide Between BMC and ServiceNow for ITSSM and Beyond” by Jarod Greene, Ronni J. Colville and Gary Spivak, 7 July 2014. Disclaimer: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
As the President of ITSM for BMC Software, Robin is responsible for P&L, strategy, product, and GTM enablement for IT Service Management including: Remedy platform, SaaS offerings (including RemedyForce and RemedyOnDemand); MyIT, and IT Management enablers such as discovery and mapping, and the Atrium CMDB.