Beginner’s Guide to ITIL

ITIL® is a set of best practices for IT Service Management (ITSM) that helps align business needs with IT services. ITIL can be confusing and to help answer ITIL questions BMC has created a complete guide to ITIL.

We’re covering all the topics you need to know in this free ITIL guide. We don’t even ask for your email address! Answer questions or begin your ITIL journey today.

  1. Introduction to ITIL
  2. ITIL Service Strategy
  3. ITIL Service Design
  4. ITIL Service Transition
  5. ITIL Service Operation
  6. Continual Service Improvement

 

Begin Learning ITIL ›

These postings are my own and do not necessarily represent BMC's position, strategies, or opinion.

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BMC Software

BMC Software

BMC is a global leader in software solutions that help IT transform traditional businesses into digital enterprises for the ultimate competitive advantage. Our Digital Enterprise Management set of IT solutions is designed to make digital business fast, seamless, and optimized. From mainframe to mobile to cloud and beyond, we pair high-speed digital innovation with robust IT industrialization—allowing our customers to provide intuitive user experiences with optimized performance, cost, compliance, and productivity. BMC solutions serve more than 15,000 customers worldwide including 82 percent of the Fortune 500.