ITIL® is a set of best practices for IT Service Management (ITSM) that helps align business needs with IT services. ITIL can be confusing and to help answer ITIL questions BMC has created a complete guide to ITIL.
We’re covering all the topics you need to know in this free ITIL guide. We don’t even ask for your email address! Answer questions or begin your ITIL journey today.
- Introduction to ITIL
- ITIL Service Strategy
- ITIL Service Design
- ITIL Service Transition
- ITIL Service Operation
- Continual Service Improvement
- Five Ways to Provide a World Class Service Desk Experience
- Do you have a funny IT Help Desk story?
- 5 Tenets for High-Performance IT Operations (2 of 5)
- IT Management – the Power behind Digital Transformation
- IT Asset Management in the Age of Digital Transformation (Part 2)