Microservices vs SOA: What’s the Difference?

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Microservices Architecture (MSA) and Service-Oriented Architecture (SOA) both rely on services as the main component. But they vary greatly in terms of service characteristics. SOA defines 4 basic service types as depicted below. Business services are coarse-grained services that define core business operations. They are usually … [Read more...]

BMC’s Remedy vs Remedyforce: What’s The Difference?

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Remedy and Remedyforce are two of BMC's most popular and powerful ITSM solutions. While there are some similarities between the tools' capabilities, there are many differences as well. This post will explore some of the differences and similarities between the two solutions by focusing on results-driven customer outcomes. Remedy ITSM Suite Remedy … [Read more...]

BMC’s Remedyforce Reviews and Ratings

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BMC’s Remedyforce is a modern Information Technology Service Management (ITSM) solution built on the Salesforce App Cloud. Remedyforce has powerful service desk and ITIL functionality, intuitive dashboards and reporting, and built-in social and mobile access. Because it runs in the cloud, there is no software or hardware to install or manage, … [Read more...]

6 Benefits of ITIL

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ITIL Guide

There are six high-level benefits of ITIL® that are achieved by aligning process areas with a desired business outcome. ITIL focuses on solving business issues rather than just improving IT capabilities. As a set of practices that imparts practical and strategic guidance for IT service management, the overall goal of ITIL is to improve the … [Read more...]

Top 5 ITSM Trends for 2017

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Forbes Insights, in association with BMC, recently published the results of a comprehensive State of ITSM survey. This report, titled “Delivering Value to Today’s Digital Enterprise: The State of IT Service Management, 2017” details the latest development and emerging trends in the world of enterprise service management. This blog post will … [Read more...]

What is SOA? Service-Oriented Architecture Explained

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There are few terms in the world of internet technology that have garnered as much attention as that of Service-Oriented Architecture (SOA) and this is especially true with regard to web-based services. In fact, many of those involved in the software industry feel that SOA will eventually become the primary method in the application development … [Read more...]

ITOps, DevOps, and NoOps Explained

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ITOps, DevOps, NoOps, and more

We live in a world defined by technology, speed, and innovation – and this applies to products and the companies that make them. Companies have to continually shift to meet increasing needs so they can get a useful product to market as quickly as possible. Vital to this process is the information technology (IT) team. Every company in the 21st … [Read more...]

ITIL V2 vs ITIL V3: What’s the Difference?

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ITIL stands for Information Technology Infrastructure Library. It is a set of proven IT processes and common practices for IT Service Management (ITSM). ITIL V2 and ITIL V3 are standards in the field of ITSM. V3 builds on the operational excellence concepts of V2, and boosts service management towards a more holistic approach. ITIL V3 services and … [Read more...]

ITSM Metrics & KPI’s for Measuring Success

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Forbes Insights, in association with BMC, recently published the results of a comprehensive State of ITSM survey. This report, titled “Delivering Value to Today’s Digital Enterprise: The State of IT Service Management, 2017” details service management trends and changes in the industry. Eight Key Performance Indicators (KPI’s) were included in … [Read more...]