Tom Parish – BMC Blogs BMC Software Wed, 21 Mar 2018 18:19:43 +0000 en-US hourly 1 Tom Parish – BMC Blogs 32 32 ITIL Principles Series Part 2 – Service Design.  Escape the ITSM Silos, with Anthony Orr Mon, 29 Oct 2012 00:00:00 +0000 “A holistic approach ensures that everything comes together in the right way.” — Anthony Orr The ITIL Service Design principle helps IT organizations move away from a “siloed” approach to service management, so they can deliver services faster and more efficiently. But what’s really involved with holistic service design? Find out in Part 2 of […]]]>