Stuart Rance – BMC Blogs http://www.bmc.com/blogs BMC Software Wed, 17 Jan 2018 20:04:51 +0000 en-US hourly 1 http://blogs.bmc.com/wp-content/uploads/2016/04/bmc_favicon-300x300-150x150.png Stuart Rance – BMC Blogs http://www.bmc.com/blogs 32 32 ITSM vs. ITIL: What’s the Difference? http://www.bmc.com/blogs/itsm-or-itil-that-isnt-the-question/ http://www.bmc.com/blogs/itsm-or-itil-that-isnt-the-question/#comments Tue, 31 Jan 2017 01:01:24 +0000 http://www.bmc.com/blogs/?p=8228 If you’re not sure whether you need ITSM or ITIL®, then I’m pretty sure you’re asking the wrong question. It’s not an “either/or” decision. IT service management (ITSM) is what you do to manage the services you deliver to your customers, even if you don’t actually use that term. ITIL is a best practice framework for […]]]> http://www.bmc.com/blogs/itsm-or-itil-that-isnt-the-question/feed/ 10