Stuart Rance – BMC Blogs BMC Software Fri, 16 Mar 2018 21:49:04 +0000 en-US hourly 1 Stuart Rance – BMC Blogs 32 32 ITSM vs. ITIL: What’s the Difference? Tue, 31 Jan 2017 01:01:24 +0000 If you’re not sure whether you need ITSM or ITIL®, then I’m pretty sure you’re asking the wrong question. It’s not an “either/or” decision. IT service management (ITSM) is what you do to manage the services you deliver to your customers, even if you don’t actually use that term. ITIL is a best practice framework for […]]]> 10