Free Download: ITIL 5 Book Set Get the booklets If you’re not sure whether you need ITSM or ITIL®, then I’m pretty sure you’re asking the wrong question. It’s not an “either/or” decision. IT service management (ITSM) is what you do to manage the services you deliver to your customers, even if you don’t actually use that term. ITIL is a best … [Read more...]
Stuart is a consultant, trainer and author, who helps clients use service management and information security management to create value for themselves and their customers. He is a Chartered Fellow of BCS (FBCS CITP), and a Certified Information Systems Security Professional (CISSP). Stuart is the author of ITIL Service Transition, 2011 edition, co-author of the ITIL V3 Glossary, and lead author for the new cyber resilience publication from Axelos, the owners of ITIL. Read more of Stuart's blogs here: https://www.sysaid.com/blog/blogger/listings/stuart-rance.