If you’re not sure whether you need ITSM or ITIL®, then I’m pretty sure you’re asking the wrong question. It’s not an “either/or” decision. IT service management (ITSM) is what you do to manage the services you deliver to your customers, even if you don’t actually use that term. ITIL is a best practice framework for ITSM, and you should think about … [Read more...]
Stuart is a consultant, trainer and author, who helps clients use service management and information security management to create value for themselves and their customers. He is a Chartered Fellow of BCS (FBCS CITP), and a Certified Information Systems Security Professional (CISSP). Stuart was an author of ITIL Practitioner Guidance, the lead author of Resilia: Cyber Resilience Best Practice, and author of ITIL Service Transition, 2011 edition. Read more of Stuart’s blogs here: https://www.optimalservicemanagement.com/blog/.