Simone Jo Moore – BMC Blogs BMC Software Wed, 12 Dec 2018 10:09:17 +0000 en-US hourly 1 Simone Jo Moore – BMC Blogs 32 32 ITIL Best Practices: Top 5 Insider Secrets Mon, 30 Jan 2017 01:01:51 +0000 ITIL® is a set of guidelines, not rules. Using the ITIL definitions and processes exactly as they are written is the opposite of helpful: Doing so slows productivity, brings frustration, and generally leads you into an abyss of poor decision-making. You’ll do much better to consider, from the start, how to tailor the information to […]]]> 4 ITSM Best Practices: Quoting ITSM Isn’t Enough Wed, 24 Jun 2015 14:00:51 +0000 Free Download: ITIL 5 Book Set Get the booklets Why is it that we remember certain quotes, for instance ones from Monty Python, popular movies, or (for us tech types), from British sitcoms like the IT Crowd? It’s because, in just a few short words, they convey a reality we all ruefully recognize. Unfortunately, though, […]]]> 2 Best Practices for Managing Change So It Works—Without Losing Your Cool Fri, 29 May 2015 17:53:30 +0000 The best executive is the one who has sense enough to pick good men to do what he wants done, and self-restraint enough to keep from meddling with them while they do it.  —Theodore Roosevelt You’ve heard it said that “change is the only constant,” but, in my experience, the failure rate of change comes […]]]> Help Desk Interviews: 7 Tips for Interviewing and Hiring Help Desk Professionals Wed, 29 Apr 2015 19:00:16 +0000 The meeting of two personalities is like the contact of two chemical substances: if there is any reaction, both are transformed. — C.G. Jung With help desk and service desk talent, a good hiring decision is one based on a formula that predicts good results. The service desk is a competitive, dynamic environment—and its people and their […]]]> Service Desk Best Practices Tue, 07 Apr 2015 23:44:44 +0000 “The more successful your service desk, the happier and more productive your organization.” Proclaimed in meetings, this type of positive mantra is met with nodding heads – but we all know that a lack of focus and a reluctance to provide a budget to support IT service desk capabilities are common barriers. This blog briefly […]]]>