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Serena Lambiase is currently a Lead Product Manager at BMC Software focused on BMC FootPrints Service Core. In this role, she is part of a team that builds and manages the product backlog and roadmap based on corporate direction and input from customers, partners, and industry analysts. Ms. Lambiase has worked with service management software since 2001, when she started with Network Associates. Prior to this, she built her experience around the sales and marketing of technology products at companies such as Lucent Technologies, Summagraphics, and Dell Computer Corporation. Ms. Lambiase holds a Bachelor of Science from the University of Texas at Austin, a Master of Business Administration in Global Management from the University of Phoenix and two patents (6862581: Patch distribution system, 6859793: Software license reporting and control).