Robin Purohit – BMC Blogs BMC Software Tue, 19 Jun 2018 13:01:33 +0000 en-US hourly 1 Robin Purohit – BMC Blogs 32 32 The Journey from ITSM to DSM Tue, 30 Jun 2015 23:53:27 +0000 In my first year at BMC, I’ve met with 100s of customers and have been amazed at the common passion they have to transform how IT services are delivered, managed, and consumed for a new digital future that is here now. In my previous blog on our new vision for the industry, Digital Service Management: […]]]> Digital Service Management: A New Vision for ITSM Wed, 20 May 2015 19:41:42 +0000 Human productivity in the age of the digital enterprise I have been on the road talking to hundreds of customers, and it seems nearly every company in every industry, geography, and size is actively thinking about how to become a digitally-oriented business. Every customer I meet with is now looking for a path to embrace […]]]> BMC Remedy with Smart IT, a Smarter Service Desk for Your Digital Enterprise Thu, 09 Oct 2014 11:30:40 +0000 One of the themes at this week’s Gartner Symposium is digital business and the big change that it is driving. As I travel and talk with customers, I see evidence firsthand of how the digital age is impacting every industry, transforming every corporation, and is arguably the greatest force of change in the global economy. […]]]> 1 The BMC Vision for IT Service Management (ITSM): Deliver What the People Want Tue, 19 Aug 2014 03:35:17 +0000 Eliminate IT Friction, Drive Productivity, and Create Meaningful IT Experiences for Everyone Newly appointed BMC ITSM president, Robin Purohit, discusses the BMC vision for ITSM in this blog aimed at identifying the responsibilities of the CIO and IT organization in this era of IT transformation, and the strategy, team, and resources needed to address this shift—and […]]]> 8 How To Build Your ITSM Business Case Fri, 06 Jun 2014 00:00:00 +0000 Familiarity breeds comfort—no matter how dysfunctional the situation. Despite your best efforts to communicate the challenges facing your organization and build an indisputable case for change, you face an uphill battle. Not everyone will be enthusiastic about the weaknesses you’ve exposed and the prospect of embarking on a project that radically change the status quo. […]]]> 1