Paul Pattinson

Paul Pattinson

Paul Pattinson is Head of Service Management at Telefonica UK, known by its customers as the brand O2. He leads a team of over 400 providing end-to-end technical service to 25m customers in the UK and fixed and mobile converged services to many UK enterprise and public sector customers. With over 20 years in mobile telecommunications Paul has experienced many varied and challenging roles, operating at the highest level and was awarded Senior Leader of the year at the ITSM Industry Awards, 2015.

Service in a Digital World

BY

Mobile technologies have become an integral part of the way we work, play, and interact with the world around us. According to HubSpot’s “50 Amazing Facts about Mobile Marketing,” 91% of adults keep their mobile phones within arm’s reach 24/7 and multiple sources on the internet observe that smartphone users check their phones 150 times a day. The … [Read more...]