Nikhil Deshpande – BMC Blogs http://www.bmc.com/blogs BMC Software Fri, 19 Jan 2018 22:58:40 +0000 en-US hourly 1 http://blogs.bmc.com/wp-content/uploads/2016/04/bmc_favicon-300x300-150x150.png Nikhil Deshpande – BMC Blogs http://www.bmc.com/blogs 32 32 Take the Drudgery Out of Ticket Routing for Service Desks http://www.bmc.com/blogs/take-drudgery-ticket-routing-service-desks/ Fri, 03 Jun 2016 14:37:45 +0000 http://www.bmc.com/blogs/?p=9461 Mid- and large-sized IT support organizations typically have high volumes of tickets. In order to respond to tickets quickly and efficiently, it is extremely important to assign tickets to the right support personnel. This enables the support organization to meet service level agreements and resolve tickets to the satisfaction of end-users. Routing tickets to a […]]]>