Mid- and large-sized IT support organizations typically have high volumes of tickets. In order to respond to tickets quickly and efficiently, it is extremely important to assign tickets to the right support personnel. This enables the support organization to meet service level agreements and resolve tickets to the satisfaction of … [Read more...]
As a product manager for BMC Remedyforce, Nikhil works closely with customers and partners to find market problems that can potentially be mitigated by solutions in Remedyforce. He has been an ITSM practitioner and business analyst in on-premises as well as SaaS environments. Additionally, in previous roles, he has been an analyst in business intelligence and marketing automation domains.