Nancy HinichGualda – BMC Blogs http://www.bmc.com/blogs BMC Software Fri, 19 Jan 2018 22:58:40 +0000 en-US hourly 1 http://blogs.bmc.com/wp-content/uploads/2016/04/bmc_favicon-300x300-150x150.png Nancy HinichGualda – BMC Blogs http://www.bmc.com/blogs 32 32 Avoid Buyer’s Remorse With Your ITSM Solution http://www.bmc.com/blogs/avoid-buyers-remorse-itsm-solution/ Wed, 20 Jul 2016 09:21:10 +0000 http://www.bmc.com/blogs/?p=9556 Today, I’m going to dust off my IT Service Management consultant handbook and talk about ITSM solution design—common mistakes and pitfalls leading to costly changes, explosive debates (those ITIL® purists!), and the sudden departure of project sponsors.  I hope this hard-won advice will help you avoid regrets, recriminations, and remorse over your ITSM software. By […]]]>