Nancy HinichGualda – BMC Blogs BMC Software Fri, 18 Jan 2019 07:44:53 +0000 en-US hourly 1 Nancy HinichGualda – BMC Blogs 32 32 Avoid Buyer’s Remorse With Your ITSM Solution Wed, 20 Jul 2016 09:21:10 +0000 Today, I’m going to dust off my IT Service Management consultant handbook and talk about ITSM solution design—common mistakes and pitfalls leading to costly changes, explosive debates (those ITIL® purists!), and the sudden departure of project sponsors.  I hope this hard-won advice will help you avoid regrets, recriminations, and remorse over your ITSM software. By […]]]>