Milena Docheva

Milena Docheva

Milena Docheva is Service Operations Manager in OSS Competence Center at Mobiltel. Mtel is the largest converged operator on the telecommunications market in Bulgaria with a 20-year long history and is part of Telekom Austria Group (TAG) - a leading communications provider in the CEE region with more than 24 million customers across its markets of operations. With more than 10 years' experience Milena has participated in projects in technological department focusing in ITSM process architecture and development on local and group level. In the last year successfully finalized the projects for Remedy OnDemand data center migration, upgrade to version 9.1 and rollout of MyIT/SmartIT in Mobiltel.

Service management in the cloud positions Mobiltel and other Telekom Austria operators for the digital age

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Mobiltel was founded in 1994, making it the first mobile phone operator in Bulgaria. Since then, Mobiltel has grown significantly and is the largest GSM operator in the country. We have more than 4.2 million customers and are continuing to grow our customer base—which today represents nearly 39 percent market share. We are part of a much larger … [Read more...]