Mike Roper

Mike Roper

Mike Roper is a Principal Software Consultant with BMC Customer Success Services assisting Federal government clients. He is an expert in the design and deployment of enterprise level solutions, system and data migration strategies as well as custom application development. He has more than twenty years of progressive IT experience that includes a wide variety of disciplines and industries. Prior to joining BMC, Mike was the primary BMC Remedy ITSM Technical Lead at multiple government agencies and commercial organizations ranging from civilian to defense as well as telecommunications and pharmaceutical industries. Mike advises clients from concepts into requirements and well-planned execution. He utilizes a solid and methodical approach that consistently achieves outcomes vital to businesses objectives.

Building an IT Service Catalog: 7 Steps to Success (Part 1)

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In this 2-part series, we’ll take a close look at what it takes to plan, create and deploy an IT Service Catalog. Whether you are delivering IT services to a large enterprise-level user community or small groups of independent users, the service catalog plays a critical role by acting as the common interface for users to access the products and … [Read more...]