Kellyann Lanspa – BMC Blogs BMC Software Thu, 18 Jan 2018 11:40:19 +0000 en-US hourly 1 Kellyann Lanspa – BMC Blogs 32 32 Remedyforce vs Other ITSM Solutions Mon, 18 Dec 2017 08:01:04 +0000 Remedyforce, built on Salesforce App Cloud, is a modern service desk solution that enables you to deliver high-speed service management that empowers users and accelerates the business, with minimal capital investment. Compare Remedyforce with other ITSM solutions and you’ll see why we’re not just different, we are better. Start Your Free Trial ›Download Infographic (PDF) › Embed […]]]> Reduce MTTR and Improve Collaboration with Service Desk Automation Thu, 26 Oct 2017 09:18:28 +0000 Monitoring tools and network operation centers (NOCs) continue to improve, but every organization still experiences issues that affect business. Regardless of the size and scope of an incident, the impact is often determined by the speed and effectiveness of an organization’s response. Recent research shows that an hour of downtime often costs up to $300,000. […]]]> IT Project Management: Process, Templates, & Best Practices Thu, 16 Feb 2017 21:15:36 +0000 IT departments do more than roll out new software and ensure that users can connect to printers. You support the critical business systems that your organization relies on to move business forward. Your ITSM solution helps make your tactical tasks easier. But how do you manage your department’s projects? Keep reading to learn about the […]]]> SaaS Help Desk Software Comparison: Features to Look For Wed, 04 May 2016 01:48:44 +0000 Offering the best IT support services is a matter of utilizing individual talent and skills in conjunction with the right SaaS help desk software. Help desk software options that are available in the Cloud or as Software as a Service (SaaS) are constantly changing, and IT professionals are tasked with evaluating the latest versions of […]]]> Extending IT Service Management Beyond IT Fri, 08 Apr 2016 08:57:57 +0000 Five9’s Path to Success Using Remedyforce and Salesforce Service Cloud Now that many IT departments have successfully adopted service management principles and are utilizing tools for IT-related services, they are seeing the potential to apply these same practices to other parts of the business. IT departments have been asked to extend these same procedures and […]]]> Leverage Your HR and CRM Software to Accelerate Business Wed, 13 Jan 2016 01:01:06 +0000 Embrace what’s working. Get rid of what’s not. Specialized software now exists to help businesses with individual lines of business or functions.  There are business solutions to aid IT in managing its workflows, software to help human resources track employment records, and there are dozens of customer relationship management (CRM) applications to assist sales and […]]]> Redefine Legacy IT Service Management Best Practices Wed, 12 Aug 2015 13:05:19 +0000 Embrace technology innovation and increase your competitive advantage Maneuvering through your business has likely become extraordinarily complex. Technology is incessantly entangled in everything we do, defining the way we work, communicate, and collaborate with colleagues. Most would agree that technology innovations have made life more convenient; however, your IT department’s opinion may differ. IT is […]]]>