Kellyann Lanspa – BMC Blogs BMC Software Mon, 25 Mar 2019 11:06:27 +0000 en-US hourly 1 Kellyann Lanspa – BMC Blogs 32 32 The Truth About Cognitive and AI Thu, 06 Dec 2018 00:00:34 +0000 Cognitive and AI technologies are getting ready to leave the hype behind and move into primetime. As a 2017 Deloitte survey found, “early adopters are bullish on cognitive and AI technologies, with expectations that they will transform both companies and entire industries.” Deloitte’s 2018 follow-up report, “State of AI in the Enterprise,” declared that the […]]]> Best practices for enterprise chatbots Thu, 15 Nov 2018 00:00:00 +0000 Enterprise chatbots can help you deliver the intuitive, seamless, omni-channel experiences today’s employees expect while improving IT speed, efficiency, and productivity. By making ITSM more proactive, predictive, automated, and accurate, chatbots reduce cost, improve satisfaction, and free resources for higher priorities like multi-cloud management—helping the organization adapt to the dynamic demands of digital business. In […]]]> Introducing ITSM + Multi-Cloud Discovery for the Mid-Market Wed, 21 Mar 2018 00:00:06 +0000 You already know how valuable your multi-cloud environment is for enabling innovation and agility while reducing cost and risk. Now you can get even more out of your hybrid infrastructure—higher service levels, fewer outages, better security—while simplifying and automating a broad range of IT service management (ITSM) and IT operations management (ITOM) processes. Remedyforce, our […]]]> How to Unify IT Service Management with Business Objectives — and Save $715,000 in a Single Year Wed, 14 Mar 2018 00:00:20 +0000 The value of cloud IT service management can extend well beyond enhancing and accelerating IT processes and initiatives. By integrating ITSM workflows with business processes and services, companies can improve efficiency throughout the organization while enabling more seamless, convenient, and effective experiences for employees. Enterprise Management Associates (EMA) recently interviewed a major retail services provider […]]]> What Mid-market Companies Should Look For in an ITSM Solution Tue, 06 Mar 2018 14:13:56 +0000 This blog completes our three-part series on IT service management for the mid-market company. In our last blog, we discussed ways to make sure ITSM delivers full value for your organization. In this installment, we’ll drill down into the features most essential for efficiency, competitiveness, and digital transformation. A modern, user-centric approach to ITSM can […]]]> Maximizing the Value of Cloud-based ITSM for Mid-market Companies Tue, 27 Feb 2018 00:00:47 +0000 This blog is the second in a three-part series on SaaS IT service management for the mid-market company. In our last blog, we explored the power of ITSM to level the competitive playing field. This time, we’ll look at how you can make sure your cloud ITSM platform delivers the best results for your business. […]]]> Cloud-based ITSM: The Competitive Equalizer for Mid-Market Companies Tue, 20 Feb 2018 17:12:23 +0000 This blog is the first in a three-part series on IT service management for small-to-medium enterprises (SME), in which we’ll discuss how medium-sized organizations can achieve both enterprise-class IT excellence and digital-native agility. In this installment, we’ll look at the competitive benefits that SaaS ITSM can unlock. Mid-market can be a tough place to be. […]]]> Remedyforce vs Other ITSM Solutions Mon, 18 Dec 2017 08:01:04 +0000 Remedyforce, built on Salesforce App Cloud, is a modern service desk solution that enables you to deliver high-speed service management that empowers users and accelerates the business, with minimal capital investment. Compare Remedyforce with other ITSM solutions and you’ll see why we’re not just different, we are better. Start Your Free Trial ›Download Infographic (PDF) › Embed […]]]> Reduce MTTR and Improve Collaboration with Service Desk Automation Thu, 26 Oct 2017 09:18:28 +0000 Monitoring tools and network operation centers (NOCs) continue to improve, but every organization still experiences issues that affect business. Regardless of the size and scope of an incident, the impact is often determined by the speed and effectiveness of an organization’s response. Recent research shows that an hour of downtime often costs up to $300,000. […]]]> IT Project Management: Process, Templates, & Best Practices Thu, 16 Feb 2017 21:15:36 +0000 IT departments do more than roll out new software and ensure that users can connect to printers. You support the critical business systems that your organization relies on to move business forward. Your ITSM solution helps make your tactical tasks easier. But how do you manage your department’s projects? Keep reading to learn about the […]]]>