Kellyann Lanspa – BMC Blogs https://www.bmc.com/blogs BMC Software Fri, 07 Dec 2018 13:50:33 +0000 en-US hourly 1 https://blogs.bmc.com/wp-content/uploads/2016/04/bmc_favicon-300x300-150x150.png Kellyann Lanspa – BMC Blogs https://www.bmc.com/blogs 32 32 The Truth About Cognitive and AI https://www.bmc.com/blogs/the-truth-about-cognitive-and-ai/ Thu, 06 Dec 2018 00:00:34 +0000 https://www.bmc.com/blogs/?p=13142 Cognitive and AI technologies are getting ready to leave the hype behind and move into primetime. As a 2017 Deloitte survey found, “early adopters are bullish on cognitive and AI technologies, with expectations that they will transform both companies and entire industries.” Deloitte’s 2018 follow-up report, “State of AI in the Enterprise,” declared that the […]]]> Best practices for enterprise chatbots https://www.bmc.com/blogs/best-practices-for-enterprise-chatbots/ Thu, 15 Nov 2018 00:00:00 +0000 https://www.bmc.com/blogs/?p=13057 Enterprise chatbots can help you deliver the intuitive, seamless, omni-channel experiences today’s employees expect while improving IT speed, efficiency, and productivity. By making ITSM more proactive, predictive, automated, and accurate, chatbots reduce cost, improve satisfaction, and free resources for higher priorities like multi-cloud management—helping the organization adapt to the dynamic demands of digital business. In […]]]> Introducing ITSM + Multi-Cloud Discovery for the Mid-Market https://www.bmc.com/blogs/introducing-itsm-multi-cloud-discovery-for-the-mid-market/ Wed, 21 Mar 2018 00:00:06 +0000 http://www.bmc.com/blogs/?p=12069 You already know how valuable your multi-cloud environment is for enabling innovation and agility while reducing cost and risk. Now you can get even more out of your hybrid infrastructure—higher service levels, fewer outages, better security—while simplifying and automating a broad range of IT service management (ITSM) and IT operations management (ITOM) processes. Remedyforce, our […]]]> How to Unify IT Service Management with Business Objectives — and Save $715,000 in a Single Year https://www.bmc.com/blogs/unify-it-and-the-businesss-and-save-715k/ Wed, 14 Mar 2018 00:00:20 +0000 http://www.bmc.com/blogs/?p=12026 The value of cloud IT service management can extend well beyond enhancing and accelerating IT processes and initiatives. By integrating ITSM workflows with business processes and services, companies can improve efficiency throughout the organization while enabling more seamless, convenient, and effective experiences for employees. Enterprise Management Associates (EMA) recently interviewed a major retail services provider […]]]> What Mid-market Companies Should Look For in an ITSM Solution https://www.bmc.com/blogs/what-mid-market-companies-should-look-for-in-an-itsm-solution/ Tue, 06 Mar 2018 14:13:56 +0000 http://www.bmc.com/blogs/?p=11975 This blog completes our three-part series on IT service management for the mid-market company. In our last blog, we discussed ways to make sure ITSM delivers full value for your organization. In this installment, we’ll drill down into the features most essential for efficiency, competitiveness, and digital transformation. A modern, user-centric approach to ITSM can […]]]> Maximizing the Value of Cloud-based ITSM for Mid-market Companies https://www.bmc.com/blogs/maximizing-the-value-of-cloud-based-itsm-for-mid-market-companies/ Tue, 27 Feb 2018 00:00:47 +0000 http://www.bmc.com/blogs/?p=11925 This blog is the second in a three-part series on SaaS IT service management for the mid-market company. In our last blog, we explored the power of ITSM to level the competitive playing field. This time, we’ll look at how you can make sure your cloud ITSM platform delivers the best results for your business. […]]]> Cloud-based ITSM: The Competitive Equalizer for Mid-Market Companies https://www.bmc.com/blogs/cloud-based-itsm-the-competitive-equalizer-for-mid-market-companies/ Tue, 20 Feb 2018 17:12:23 +0000 http://www.bmc.com/blogs/?p=11880 This blog is the first in a three-part series on IT service management for small-to-medium enterprises (SME), in which we’ll discuss how medium-sized organizations can achieve both enterprise-class IT excellence and digital-native agility. In this installment, we’ll look at the competitive benefits that SaaS ITSM can unlock. Mid-market can be a tough place to be. […]]]> Remedyforce vs Other ITSM Solutions https://www.bmc.com/blogs/remedyforce-vs-other-itsm-solutions/ Mon, 18 Dec 2017 08:01:04 +0000 http://www.bmc.com/blogs/?p=8916 Remedyforce, built on Salesforce App Cloud, is a modern service desk solution that enables you to deliver high-speed service management that empowers users and accelerates the business, with minimal capital investment. Compare Remedyforce with other ITSM solutions and you’ll see why we’re not just different, we are better. Start Your Free Trial ›Download Infographic (PDF) › Embed […]]]> Reduce MTTR and Improve Collaboration with Service Desk Automation https://www.bmc.com/blogs/reduce-mttr-and-improve-collaboration-with-service-desk-automation/ Thu, 26 Oct 2017 09:18:28 +0000 http://www.bmc.com/blogs/?p=11373 Monitoring tools and network operation centers (NOCs) continue to improve, but every organization still experiences issues that affect business. Regardless of the size and scope of an incident, the impact is often determined by the speed and effectiveness of an organization’s response. Recent research shows that an hour of downtime often costs up to $300,000. […]]]> IT Project Management: Process, Templates, & Best Practices https://www.bmc.com/blogs/project-management-process-templates-best-practices/ Thu, 16 Feb 2017 21:15:36 +0000 http://www.bmc.com/blogs/?p=10206 IT departments do more than roll out new software and ensure that users can connect to printers. You support the critical business systems that your organization relies on to move business forward. Your ITSM solution helps make your tactical tasks easier. But how do you manage your department’s projects? Keep reading to learn about the […]]]>