Kellyann Lanspa – BMC Blogs BMC Software Tue, 18 Sep 2018 12:46:05 +0000 en-US hourly 1 Kellyann Lanspa – BMC Blogs 32 32 Introducing ITSM + Multi-Cloud Discovery for the Mid-Market Wed, 21 Mar 2018 00:00:06 +0000 You already know how valuable your multi-cloud environment is for enabling innovation and agility while reducing cost and risk. Now you can get even more out of your hybrid infrastructure—higher service levels, fewer outages, better security—while simplifying and automating a broad range of IT service management (ITSM) and IT operations management (ITOM) processes. Remedyforce, our […]]]> How to Unify IT Service Management with Business Objectives — and Save $715,000 in a Single Year Wed, 14 Mar 2018 00:00:20 +0000 The value of cloud IT service management can extend well beyond enhancing and accelerating IT processes and initiatives. By integrating ITSM workflows with business processes and services, companies can improve efficiency throughout the organization while enabling more seamless, convenient, and effective experiences for employees. Enterprise Management Associates (EMA) recently interviewed a major retail services provider […]]]> What Mid-market Companies Should Look For in an ITSM Solution Tue, 06 Mar 2018 14:13:56 +0000 This blog completes our three-part series on IT service management for the mid-market company. In our last blog, we discussed ways to make sure ITSM delivers full value for your organization. In this installment, we’ll drill down into the features most essential for efficiency, competitiveness, and digital transformation. A modern, user-centric approach to ITSM can […]]]> Maximizing the Value of Cloud-based ITSM for Mid-market Companies Tue, 27 Feb 2018 00:00:47 +0000 This blog is the second in a three-part series on SaaS IT service management for the mid-market company. In our last blog, we explored the power of ITSM to level the competitive playing field. This time, we’ll look at how you can make sure your cloud ITSM platform delivers the best results for your business. […]]]> Cloud-based ITSM: The Competitive Equalizer for Mid-Market Companies Tue, 20 Feb 2018 17:12:23 +0000 This blog is the first in a three-part series on IT service management for small-to-medium enterprises (SME), in which we’ll discuss how medium-sized organizations can achieve both enterprise-class IT excellence and digital-native agility. In this installment, we’ll look at the competitive benefits that SaaS ITSM can unlock. Mid-market can be a tough place to be. […]]]> Remedyforce vs Other ITSM Solutions Mon, 18 Dec 2017 08:01:04 +0000 Remedyforce, built on Salesforce App Cloud, is a modern service desk solution that enables you to deliver high-speed service management that empowers users and accelerates the business, with minimal capital investment. Compare Remedyforce with other ITSM solutions and you’ll see why we’re not just different, we are better. Start Your Free Trial ›Download Infographic (PDF) › Embed […]]]> Reduce MTTR and Improve Collaboration with Service Desk Automation Thu, 26 Oct 2017 09:18:28 +0000 Monitoring tools and network operation centers (NOCs) continue to improve, but every organization still experiences issues that affect business. Regardless of the size and scope of an incident, the impact is often determined by the speed and effectiveness of an organization’s response. Recent research shows that an hour of downtime often costs up to $300,000. […]]]> IT Project Management: Process, Templates, & Best Practices Thu, 16 Feb 2017 21:15:36 +0000 IT departments do more than roll out new software and ensure that users can connect to printers. You support the critical business systems that your organization relies on to move business forward. Your ITSM solution helps make your tactical tasks easier. But how do you manage your department’s projects? Keep reading to learn about the […]]]> SaaS Help Desk Software Comparison: Features to Look For Wed, 04 May 2016 01:48:44 +0000 Offering the best IT support services is a matter of utilizing individual talent and skills in conjunction with the right SaaS help desk software. Help desk software options that are available in the Cloud or as Software as a Service (SaaS) are constantly changing, and IT professionals are tasked with evaluating the latest versions of […]]]> Extending IT Service Management Beyond IT Fri, 08 Apr 2016 08:57:57 +0000 Five9’s Path to Success Using Remedyforce and Salesforce Service Cloud Now that many IT departments have successfully adopted service management principles and are utilizing tools for IT-related services, they are seeing the potential to apply these same practices to other parts of the business. IT departments have been asked to extend these same procedures and […]]]>