John Fulton – BMC Blogs BMC Software Tue, 18 Dec 2018 12:57:15 +0000 en-US hourly 1 John Fulton – BMC Blogs 32 32 The Modern Family: IT Asset Management and Service Management Wed, 14 Feb 2018 01:01:24 +0000 Do opposites really attract? Service management has evolved from humble beginnings as a “help desk” supporting the operational back office to handle internal IT support tickets. Today it is a modern solution which has shifted service management to the front office to empower the end users beyond IT tickets while providing the business services context. […]]]> Discovering Discovery: Selecting IT Discovery Tools Made Easy (Part 2) Tue, 19 Dec 2017 07:35:50 +0000 Is One Really Enough? In the first blog, we covered the common confusions and misperceptions regarding discovery tools and why, in many cases, multiple discovery tools are required. In this second blog, we provide prescriptive guidance, including lessons learned, to select and support a successful implementation of one or more discovery tools. A brief recap […]]]> Discovering Discovery: Selecting IT Discovery Tools Made Easy Tue, 12 Dec 2017 08:52:24 +0000 Why the Confusion? (Part 1) This is the first of two blogs covering the common challenges in selecting the right discovery tool(s), why there can be confusion, and where to start with your own evaluation or assessment. The subsequent blog will provide more prescriptive guidance around evaluating and selecting discovery tools along with a pragmatic […]]]> What is Software Asset Management? Tue, 13 Jun 2017 16:17:42 +0000 The Search for Truth and Setting the Right Expectations There are many definitions of Software Asset Management (SAM), but let’s focus on ITIL’s definition for the purposes of this blog as many others have a similar theme/focus. ITIL defines SAM as: “All of the infrastructure and processes necessary for the effective management, control and protection […]]]> Digital Transformation: Turning from the Department of “No” into “Know How” Mon, 12 Dec 2016 01:19:20 +0000 When I was young (I won’t say how long ago), I purchased my first personal computer.  It came in 3 large boxes (white with black splotches – think cows – remember them?).  The boxes weighed roughly 1 ton and took at least a week to be delivered.  The PC came with several manuals and 20+ […]]]> IT Asset Management in the Age of Digital Transformation (Part 2) Tue, 15 Mar 2016 01:01:59 +0000 This is a continuation from my previous blog which highlighted the challenges IT faces to remain relevant.  Part 2 touches on area of asset management, key trends and provides several recommendations for IT to evolve to better support the organization. The Simpler Days When I started in IT Asset Management back in the 90s even […]]]> IT Asset Management in the Age of Digital Transformation (Part 1) Mon, 07 Mar 2016 14:26:20 +0000 “When you’ve finished changing, you’re finished.” (Ben Franklin). Transformation is the New Change I don’t typically start a blog post with a quote, but this one resonates on many levels in both life and in business. More importantly though, it highlights the theme of this blog, which is the evolution of IT and more specifically, […]]]> How To Build an Asset Management Program: 7 Keys to Success Tue, 03 Nov 2015 10:22:55 +0000 Over the years, I’ve worked with many organizations at various states of maturity and success with their IT Asset Management (ITAM) programs. In this blog, I will share with you the seven common practices that I’ve observed from organizations who have built and maintained successful ITAM programs. “Give Them What They Want” (Executive Support/Alignment) – […]]]>