Job Scheduling vs Workload Automation: What’s The Difference?

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Most IT managers understand the differences between job scheduling and enterprise workload automation software, so there’s no point in explaining it further, right? The problem is that even though you may know the differences, others may not. And at some point, you’ll probably have to explain those differences to someone else, such as a … [Read more...]

3 Benefits of Implementing ITSM via ITIL

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While Information Technology Service Management (ITSM) is prevalent in larger organizations, other organizations are still looking at implementing ITSM and haven’t taken the plunge yet. Chances are good some of those same shops have created their own do-it-yourself (DIY) service delivery models over the years, and they don’t see the value in … [Read more...]

IT Risk Management Framework & Process for ITSM Environments

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Dealing with risk is an important part of deploying new services in an IT Service Management environment (ITSM). IT risk can occur in several areas during service delivery, including operational, legal, and financial risks. Besides minimizing problems in service delivery, many government and regulatory agencies also routinely review … [Read more...]

Data Center Tiers: What Are They and Why Are They Important?

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When dealing with Data Centers (DCs), it’s helpful to understand what Data Center tiers are and how they affect IT organizations. Here’s a brief overview of what a data center tier is, what data center tiers tell people about your data center, and why they’re valuable to have. What is a Data Center tier? Data center tiers are a standard … [Read more...]

What IT Tier 4 Support Means For You

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In our earlier blog post on IT Support levels, we defined a typical IT support organization as being organized around the five support tiers listed in Table 1. While Tier 0 through Tier 3 IT support builds on itself and provides an escalation and resolution process for troubleshooting and fulfilling service requests, Tier 4 is a different … [Read more...]

What is ITIL Service Delivery?

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ITIL service delivery occurs when an IT organization performs an IT service for a customer (business process, IT skills, application, or infrastructure service) that the customer values and desires and that the customer cannot or does not want to own and perform itself. Services are designed, deployed, delivered, improved, and retired by using the … [Read more...]

Data Center Management Tools: Features, Functions, and How To Choose

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Most Data Center managers are heavy on responsibilities but light on personnel. IT organizations naturally spend more on programming talent (because it helps the bottom line) than they do on Data Center staff (which is frequently viewed as overhead). Of course, this spending mismatch doesn’t detract from the fact that Data Center responsibilities … [Read more...]

Data Center Automation Explained Simply

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What is Data Center automation (DCA)? Many vendors talk about how their product or service enables DCA but if you perform an Internet search on Data Center automation, it’s hard to get an easily understood answer. In today’s blog, let’s look at what Data Center automation is, what benefits it provides an IT organization, and what special … [Read more...]

IT Risk Assessment and ITSM Service Delivery: What You Need to Know

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When planning a Data Center change such as deploying a new server or adding a new telecommunications line, mobile application, or Web-based service, it’s important to understand the risks and consequences that can occur after your project is deployed. Today, let’s look at the role that risk assessment plays when planning a Data Center change in an … [Read more...]