Data Center Tiers: What Are They and Why Are They Important?

BY

When dealing with Data Centers (DCs), it’s helpful to understand what Data Center tiers are and how they affect IT organizations. Here’s a brief overview of what a data center tier is, what data center tiers tell people about your data center, and why they’re valuable to have. What is a Data Center tier? Data center tiers are a standard … [Read more...]

What IT Tier 4 Support Means For You

BY

In our earlier blog post on IT Support levels, we defined a typical IT support organization as being organized around the five support tiers listed in Table 1. While Tier 0 through Tier 3 IT support builds on itself and provides an escalation and resolution process for troubleshooting and fulfilling service requests, Tier 4 is a different … [Read more...]

What is ITIL Service Delivery?

BY

ITIL service delivery occurs when an IT organization performs an IT service for a customer (business process, IT skills, application, or infrastructure service) that the customer values and desires and that the customer cannot or does not want to own and perform itself. Services are designed, deployed, delivered, improved, and retired by using the … [Read more...]

Data Center Management Tools: Features, Functions, and How To Choose

BY

Most Data Center managers are heavy on responsibilities but light on personnel. IT organizations naturally spend more on programming talent (because it helps the bottom line) than they do on Data Center staff (which is frequently viewed as overhead). Of course, this spending mismatch doesn’t detract from the fact that Data Center responsibilities … [Read more...]

Data Center Automation Explained Simply

BY

What is Data Center automation (DCA)? Many vendors talk about how their product or service enables DCA but if you perform an Internet search on Data Center automation, it’s hard to get an easily understood answer. In today’s blog, let’s look at what Data Center automation is, what benefits it provides an IT organization, and what special … [Read more...]

IT Risk Assessment and ITSM Service Delivery: What You Need to Know

BY

When planning a Data Center change such as deploying a new server or adding a new telecommunications line, mobile application, or Web-based service, it’s important to understand the risks and consequences that can occur after your project is deployed. Today, let’s look at the role that risk assessment plays when planning a Data Center change in an … [Read more...]

What is ITIL? A Simple Primer for Understanding ITSM and ITIL

BY

Everyone talks about IT Service Management (ITSM) and Information Technology Infrastructure Libraries (ITIL), but people aren’t always clear on what these concepts mean. This is even though most IT shops use some form of ITSM strategies and ITIL tools every day, whether they realize it or not. To help clarify what ITSM and ITIL are, here’s a … [Read more...]

Data Center Migration: Planning, Strategy, and Execution

BY

There are many reasons an organization may need to migrate a data center (DC). Data center migrations can be triggered by data center consolidations after a merger, an expansion, end of lease situations, regulatory requirements, a move to the cloud, and a number of other scenarios. While data center migrations can be powered by different … [Read more...]