Joe Hertvik – BMC Blogs BMC Software Fri, 15 Feb 2019 13:06:36 +0000 en-US hourly 1 Joe Hertvik – BMC Blogs 32 32 How Data Center Jobs Are Changing in the Age of the Cloud Mon, 14 May 2018 00:00:57 +0000 There’s been a lot of changes in the Data Center (DC) since the 1990s. We’ve seen the migration of in-house Data Centers to managed Data Centers run by managed service providers (MSPs). Managed DCs and in-house DCs are also migrating to cloud hosting environments where your applications reside solely on vendor machines running in the […]]]> The Basics of IT Virtualization Mon, 09 Apr 2018 00:00:29 +0000 IT virtualization is the creation of a virtual—rather than a physical—version of an IT device or resource. Many people think of virtualization only in terms of virtual machines (VMs), where one physical machine hosts many VMs running different operating system implementations. It’s not uncommon for example, for a single Intel or IBM POWER system to […]]]> Using Redundancy to Remove Risk from IT Ops Thu, 01 Mar 2018 09:07:54 +0000 Redundancy is good in Data Center (DC) design and management. I repeat. Redundancy is good in Data Center design and management. When doing just about anything regarding your Data Center, redundancy is your friend. Why is Data Center redundancy so valuable? Redundancy is a core concept when architecting and running a Data Center. Backup capabilities […]]]> Building an IT Network for a Remote Facility Thu, 15 Feb 2018 00:00:57 +0000 Let’s assume your organization is expanding. It’s adding a new processing facility or distribution center. As the IT Operations (IT Ops) group, your job is to add this new location to your corporate network, so they can enter, process, and ship orders, as well as communicate with headquarters vendors, and customers. Where do you start, […]]]> From Small to Big: Growing an IT Ops Organization Mon, 08 Jan 2018 19:53:24 +0000 It happens all the time in small-to-medium IT organizations: one person handles all the IT Operations (IT Ops) duties with occasional help from consultants. But change happens. And organizations often grow large enough through acquisition, organic growth, or going public, such that the existing staff can no longer handle the IT Ops workload. When this […]]]> CapEx vs OpEx for IT & Cloud: What’s The Difference Tue, 02 Jan 2018 16:58:12 +0000 IT professionals generally have two options when it comes to procuring new equipment, capabilities, and software: they can obtain new capabilities and equipment as a capital expense (CapEx) or they can obtain them as an operating expense (OpEx). As many companies are shifting from a model of hardware and software ownership to a SaaS model, […]]]> Five Ways IT Ops Pros Can Avoid and Deal With a Crisis Thu, 02 Nov 2017 14:49:58 +0000 IT Operations (IT Ops) pros play three critical roles in an organization. They’re architects, builders, and heroes who save the day when things go wrong. They envision and help plan digital environments, build the infrastructure those environments run on, and fix aberrations before and after problems turn into crises. As they say in the Geico […]]]> What AIOps Products and Vendors Should You be Looking at? Wed, 25 Oct 2017 12:03:42 +0000 Gartner recently released their Market Guide for AIOps Platforms, which discusses what the AIOps software marketplace looks like and how Gartner believes Infrastructure and Operations (I&O) leaders should begin implementing their AIOps deployments over the next five years. Why it’s important AIOps stands for Artificial Intelligence for IT Operations. AIOps refers to multi-layered technology platforms […]]]> First Contact Resolution for Improved Customer Satisfaction Tue, 12 Sep 2017 14:30:21 +0000 Whether you’re running a Help Desk or a Service Desk, one of the more important IT Support metrics to track is first contact resolution (FCR). First contact resolution is the percentage of incoming service calls that are resolved during the first interaction with the customer, eliminating the need for the customer or IT Support to […]]]> What Does a Service Desk Do that a Help Desk Doesn’t? Tue, 22 Aug 2017 08:30:42 +0000 Many long term IT professionals grew up in an IT Help Desk environment. But as organizations move towards IT Service Management (ITSM) environments, the focus has shifted to providing an IT Service Desk for customers and employees rather than a Help Desk. Which leaves many IT professionals questioning what an IT Service Desk is and […]]]>