First Five IT Roles in new Organizations

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Small organizations oftentimes partner with consulting firms or large name vendors to provide their technology solutions. However, it eventually becomes important to bring expertise in-house so that technology solutions can be implemented to maintain efficiencies as the organization grows. For non-technical entrepreneurs, deciding where to start … [Read more...]

Managing Big IT Projects with a Small Staff

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Intended audience Throughout my career, I have continually tried to improve my project management skills. For large organizations, there are extensive options for improving project management processes. I always find it challenging to find concepts that can be applied to smaller organizations. This article is intended for smaller organizations … [Read more...]

Infrastructure Monitoring vs Management: What’s The Difference

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Introduction / background “If you cannot measure it, you cannot improve it.” – Peter Drucker. This all too often misquoted phrase can be applied in a variety of ways. However, it is especially accurate when we are talking about infrastructure management. If we do not measure (monitor) the infrastructure then we certainly cannot improve (manage) it … [Read more...]

What Is IT Infrastructure and What Are Its Components?

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IT infrastructure I like to think of infrastructure as everything from wall jack to wall jack. Thinking of infrastructure in this manner enables effective conversations with those who are less familiar with the various components. The term IT infrastructure is defined in ITIL v3 as a combined set of hardware, software, networks, facilities, … [Read more...]

IT Infrastructure Manager Roles and Responsibilities

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What Does an Infrastructure Manager Do? Summary The Infrastructure Manager is responsible for the design, installation, maintenance, and retirement of the systems and personnel that are at the core of an organization. The services under the responsibility of the Infrastructure Manager are typically the underpinning (or supporting) services that … [Read more...]