Joe Roush – BMC Blogs BMC Software Fri, 18 Jan 2019 07:44:53 +0000 en-US hourly 1 Joe Roush – BMC Blogs 32 32 7 Tips for Creating a Successful IT Newsletter Wed, 10 Oct 2018 00:00:03 +0000 Introduction I’ve yet to see an IT group that is 100% happy with the level of communication it has with the rest of the organization. To help improve communications, many groups try and produce a regular newsletter to provide the boarder organization with more information about what’s going on in IT. If you are thinking […]]]> Why Stakeholder Relationships are Critical to IT Success Thu, 30 Aug 2018 00:00:46 +0000 What is a Stakeholder, Really? A stakeholder is anyone that has an interest in your project, process, product or service. This can include customers, project managers, vendors, outside regulators, VP’s, senior leadership or even co-workers. For purposes of this article, I’m going to exclude customers as a stakeholder. “Why” you ask? It’s because that I […]]]> 5 Tips for a Better IT Strategic Plan Fri, 01 Jun 2018 00:00:57 +0000 Introduction If you are reading this article, I’m willing to bet that you have just read your organizations previous strategic plan and are looking for some tips. Many of us have been through strategic planning processes that felt good in the beginning but became just another document that sits on the shelf. I’m a firm […]]]> IT Roadmaps that Work: 4 Types and How You Can Use Them Wed, 30 May 2018 00:00:04 +0000 Before we can start talking about roadmaps, we need to understand what one is. An IT roadmap is a strategic tool that can help graphically illustrate both long-term and short-term plans. In short, it says where you are and where you plan on going within the next few years. There are several different types of […]]]> IT Management: The Beginners Guide Mon, 07 May 2018 00:00:04 +0000 Introduction Congratulations, you have been hired into your first IT Managers role! Now what? Most people in IT management roles have come up through the ranks in one of the technical teams. Oftentimes, individuals with exceptionally strong technical skills eventually end up in an IT management role. However, the transition from technical staff to management […]]]> Customer Service vs Technical Support: What’s the Difference? Thu, 03 May 2018 00:00:03 +0000 Introduction Business Dictionary defines customer support as “Range of services provided to assist customers in making cost effective and correct use of a product,”1 while technical support is “User-friendly assistance for individuals having technical problems with electronic devices.”2 Customer Service and Technical Support both have their roles in organizations. However, there are significant differences between […]]]> How SecOps Improves IT Security Through A Shift-Left Approach Tue, 03 Apr 2018 00:00:12 +0000 Most of the time when we talk about SecOps, we are really implying DevSecOps. If you aren’t familiar with the DevSecOps concept, I suggest reading Rick Bosworth’s article on What is DevSecOps? DevSecOps Explained. However, not all organizations have completely transitioned over to DevOps. In today’s technology environments, there is still a mix of modern […]]]> 6 Practices IT Operations Can Learn from Enterprise Security Wed, 28 Feb 2018 08:38:48 +0000 Introduction At this point, most IT leaders have realized that security must be integrated into every aspect of the organization. No longer can we leave risk management to a separate group that works in isolation from the rest of the IT groups. Nor can security be an afterthought. In my experience, the best way to […]]]> 5 Steps to get Started with Risk Management Wed, 24 Jan 2018 00:00:28 +0000 Introduction Most large organizations have been developing risk management programs over the past several years. However, newer organizations or those who have experienced rapid substantial growth are discovering that their risk management activities are not sufficient to adequately protect the organization. In this article, we will look at how to get started (from a very […]]]> IT Infrastructure Planning: How To Get Started Fri, 05 Jan 2018 17:29:46 +0000 Why Engage in Infrastructure Planning? Very few of us are lucky enough to be one of the first few employees in a new organization. Those of you who are get to plan the infrastructure with a blank slate, and can focus all of your efforts on doing things right the first time. However, most of […]]]>