Joe Roush

Joe Roush

Joe Roush has managed information technology in a variety of roles in several different industries. After getting his start managing systems migrations in Banking and Manufacturing, he has spent the past 15 years providing IT services to small government and education. Joe currently serves as a senior IT leader in higher education, specializing in IT strategy and helping organizations understand the value of technology infrastructure in delivering organizational results.

IT Management: The Beginners Guide

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Introduction Congratulations, you have been hired into your first IT Managers role! Now what? Most people in IT management roles have come up through the ranks in one of the technical teams. Oftentimes, individuals with exceptionally strong technical skills eventually end up in an IT management role. However, the transition from technical staff to … [Read more...]

Customer Service vs Technical Support: What’s the Difference?

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Introduction Business Dictionary defines customer support as "Range of services provided to assist customers in making cost effective and correct use of a product,"1 while technical support is "User-friendly assistance for individuals having technical problems with electronic devices."2 Customer Service and Technical Support both have their … [Read more...]

How SecOps Improves IT Security Through A Shift-Left Approach

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Most of the time when we talk about SecOps, we are really implying DevSecOps. If you aren’t familiar with the DevSecOps concept, I suggest reading Rick Bosworth’s article on What is DevSecOps? DevSecOps Explained. However, not all organizations have completely transitioned over to DevOps. In today's technology environments, there is still a mix … [Read more...]

6 Practices IT Operations Can Learn from Enterprise Security

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Introduction At this point, most IT leaders have realized that security must be integrated into every aspect of the organization. No longer can we leave risk management to a separate group that works in isolation from the rest of the IT groups. Nor can security be an afterthought. In my experience, the best way to get two teams more tightly … [Read more...]

5 Steps to get Started with Risk Management

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Introduction Most large organizations have been developing risk management programs over the past several years. However, newer organizations or those who have experienced rapid substantial growth are discovering that their risk management activities are not sufficient to adequately protect the organization. In this article, we will look at how to … [Read more...]

IT Infrastructure Planning: How To Get Started

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Why Engage in Infrastructure Planning? Very few of us are lucky enough to be one of the first few employees in a new organization. Those of you who are get to plan the infrastructure with a blank slate, and can focus all of your efforts on doing things right the first time. However, most of us have inherited an infrastructure that has at least a … [Read more...]

Server Consolidation: 6 Steps for Addressing Server Sprawl

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Everyone who has ever been a systems administrator or infrastructure manager has at some point experienced server sprawl. Over the past few years, technologies like virtualization, Docker and cloud services have come along to help address this challenge. Nonetheless, at some point either someone is going to say "do we really need all those servers? … [Read more...]

Top 6 Traits Employers are Looking for in IT Staff

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As a leader in technology I am constantly asked "how do you make the right hires?" While every organization is different, and leaders have their own preferences, I find that the following traits have are more common than not in top performers. Effective problem solving and troubleshooting skills Believe it or not, this has been one of the most … [Read more...]

Creating an IT Strategy Communications Plan: 5 Keys to Success

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This article is written from the perspective of an IT Strategy in higher education. However, many of the concepts can be applied to any strategy communications plan. Keep in mind however that the IT Strategic plan has an organization-wide impact. Because of this, the approach to communicating the IT strategy should be treated just like an … [Read more...]

IT Steering Groups Explained: 7 Tips for IT Steering Groups

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IT Steering Groups (ISG’s) are a vital part of an organization typically tasked with reviewing, prioritizing, and monitoring major IT projects from a cross-functional viewpoint. IT Steering Groups are concerned with alignment between the organization and IT strategy and ownership of strategic IT decisions. In this post, we’ll look at 7 best … [Read more...]