Jeff Moloughney – BMC Blogs http://www.bmc.com/blogs BMC Software Fri, 19 Jan 2018 15:43:02 +0000 en-US hourly 1 http://blogs.bmc.com/wp-content/uploads/2016/04/bmc_favicon-300x300-150x150.png Jeff Moloughney – BMC Blogs http://www.bmc.com/blogs 32 32 IT Geek vs. Suit Divide: What’s Your Contribution to the Problem? http://www.bmc.com/blogs/it-geek-vs-suit-divide-whats-your-contribution-to-the-problem/ Tue, 03 Jun 2014 00:00:00 +0000 http://bmcsoftware.wpengine.com/it-geek-vs-suit-divide-whats-your-contribution-to-the-problem/ As observed by Andy McAfee during the Harvard Business Review (HBR) webinar discussing digital transformation, there’s often a subtle or not-so-subtle conflict between IT and the business. This tension is longstanding, and affects companies large and small. For success at any company, the business can’t blame IT for non-optimal support nor can IT treat the […]]]> If IT Departments Were Like Self-Service Check-Out Lines http://www.bmc.com/blogs/if-it-departments-were-like-self-service-check-out-lines/ Thu, 01 May 2014 00:00:00 +0000 http://bmcsoftware.wpengine.com/if-it-departments-were-like-self-service-check-out-lines/ Service model excellence: Giving business access to services they can complete on their own with a user-friendly, app store front-type capability.   In a recent study of consumer habits, findings showed that 19 percent of respondents disliked the supermarket experience because there were too few open check-outs. This was the number one dislike reported.   […]]]>