Jeff Moloughney – BMC Blogs BMC Software Fri, 20 Jul 2018 09:00:55 +0000 en-US hourly 1 Jeff Moloughney – BMC Blogs 32 32 IT Geek vs. Suit Divide: What’s Your Contribution to the Problem? Tue, 03 Jun 2014 00:00:00 +0000 As observed by Andy McAfee during the Harvard Business Review (HBR) webinar discussing digital transformation, there’s often a subtle or not-so-subtle conflict between IT and the business. This tension is longstanding, and affects companies large and small. For success at any company, the business can’t blame IT for non-optimal support nor can IT treat the […]]]> If IT Departments Were Like Self-Service Check-Out Lines Thu, 01 May 2014 00:00:00 +0000 Service model excellence: Giving business access to services they can complete on their own with a user-friendly, app store front-type capability.   In a recent study of consumer habits, findings showed that 19 percent of respondents disliked the supermarket experience because there were too few open check-outs. This was the number one dislike reported.   […]]]>