Jeff Moloughney

Jeff Moloughney

Jeff has been in the enterprise software business for close to 20 years working at Oracle, FrontRange Solutions and most recently BMC where he is a member of the BMC ITSM solutions marketing team. He has expertise in both product management and product marketing for customer relationship management, customer service & support, and IT service management solutions.

IT Geek vs. Suit Divide: What’s Your Contribution to the Problem?

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As observed by Andy McAfee during the Harvard Business Review (HBR) webinar discussing digital transformation, there’s often a subtle or not-so-subtle conflict between IT and the business. This tension is longstanding, and affects companies large and small. For success at any company, the business can’t blame IT for non-optimal support nor can … [Read more...]

If IT Departments Were Like Self-Service Check-Out Lines

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Service model excellence: Giving business access to services they can complete on their own with a user-friendly, app store front-type capability.   In a recent study of consumer habits, findings showed that 19 percent of respondents disliked the supermarket experience because there were too few open check-outs. This was the number one dislike … [Read more...]