ITSM Guy

Remedyforce Review

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Having been in both the IT, ITSM and SaaS spaces for quite awhile, I have test driven numerous applications and “services.”  So although a bit biased ( I do know who signs the paycheck), I thought it would be good to take Remedyforce for a test drive and to also show how easy it is for you at home to follow along.  Getting started with your own … [Read more...]

A SaaS-First Approach to Application Portfolio Management

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By Mark Settle, Chief Information Officer, BMC Software   2010 was a watershed year in the evolution of the Softwareas a Service (SaaS) industry. Worldwide sales of SaaS tools within the enterprise application software market exceeded $9B.1 The industry bellwether— Salesforce.com — continued to grow its revenue … [Read more...]