Erin Avery

Erin Avery

Erin is an analytics expert at BMC, focused on the role of IT in the modern, digital business. She believes that great opportunity is just waiting to be discovered in data. Erin holds a Bachelor of Science degree in Business Management from the Pennsylvania State University.

What Hunches Will You Validate With Data in 2016?

For years, in IT, we have been very good at telling people what happened.  The tools and processes we’ve adopted as IT operations professionals, in central IT organizations, are designed to keep everything working while driving cost out of the equation.  We’ve served the business, with technology infrastructure, and when asked, we can most often … [Read more...]

Big Data Analytics That Work Smarter, Not Harder

A friend of mine just opened a traditional brick and mortar business, reinvented on a digital foundation, and our conversations on this new venture frequently center on where to focus time and energy, when everything demands attention, all the time! I’ve come to realize that running a business in the digital economy, where everything is connected … [Read more...]

How IT Ops Must Change to Power the Digital Enterprise with Data

How long have we been beating the “everything is changing faster than ever in enterprise IT” drum?  Forever, it seems. For so long, perhaps, that we’ve become numb to the reality that everything really is changing faster than ever in IT. The thing is, this statement was true yesterday, and last year, and the five years before that. It’s true today … [Read more...]

Choice Is a Beautiful Thing: The Cloud or On-Premises ITSM

Someone once told me, “To have choice is a luxury.” This observation wasn’t shared with me in the context of technology or even the business environment, but, the concept applies quite nicely to both (and to just about any other aspect of our lives, but I’ll leave that discussion for another day). The introduction of cloud-based technology … [Read more...]

Got (big) customer data? What are you doing to make the most of it?

I love food. I enjoy dining out and I generally enjoy cooking. What I don’t enjoy is the grocery store.  For me, hitting the grocery store is like running a race (can I get out in a new record time?) while endeavoring to exercise patience (did that guy really just run over my foot with his cart and not apologize?) As a result, the grocery store … [Read more...]


It’s an exciting time to be an employee at BMC Software. Early last week, we made one of the more groundbreaking announcements I’ve had the chance to be a part of during my career in technology: great feedback from the market about our vision for the New IT. We believe social IT is more than just IT. Social IT is a way of thinking, … [Read more...]

Power to Your People at HDI Conference!

Greetings from sunny Las Vegas, the Mandalay Bay and HDI Conference!  We’re half way through the conference and what a great first few days of networking, idea sharing and connecting!  The BMC mantra at HDI is POWER to YOUR People and from the conversations I’ve had and sessions I’ve attended; it could easily be the … [Read more...]