Douglas Tanner – BMC Blogs BMC Software Fri, 21 Sep 2018 22:27:39 +0000 en-US hourly 1 Douglas Tanner – BMC Blogs 32 32 Getting Things Right on the Front & Back Ends of IT Service Management Architecture Thu, 10 Sep 2015 17:00:17 +0000 IT’s challenge is to meet user expectations despite the growing number and complexity of the services we deliver, the increasing number and mobility of users, and the diversity of user devices. To meet that challenge, I have found you must pay attention to both the front-end and the back-end architecture of the IT service management […]]]> 33