Douglas Tanner – BMC Blogs http://www.bmc.com/blogs BMC Software Tue, 12 Dec 2017 17:05:27 +0000 en-US hourly 1 http://blogs.bmc.com/wp-content/uploads/2016/04/bmc_favicon-300x300-150x150.png Douglas Tanner – BMC Blogs http://www.bmc.com/blogs 32 32 Getting Things Right on the Front & Back Ends of IT Service Management Architecture http://www.bmc.com/blogs/getting-things-right-on-the-front-back-ends-of-it-service-management-architecture/ http://www.bmc.com/blogs/getting-things-right-on-the-front-back-ends-of-it-service-management-architecture/#comments Thu, 10 Sep 2015 17:00:17 +0000 http://www.bmc.com/blogs/?p=8708 IT’s challenge is to meet user expectations despite the growing number and complexity of the services we deliver, the increasing number and mobility of users, and the diversity of user devices. To meet that challenge, I have found you must pay attention to both the front-end and the back-end architecture of the IT service management […]]]> http://www.bmc.com/blogs/getting-things-right-on-the-front-back-ends-of-it-service-management-architecture/feed/ 33