David Manks

David Manks

David Manks, is Senior Director of Service Support products for BMC Software. David is responsible for driving the go to market strategy and key initiatives for the IT Service Management products and solutions within BMC.

I.T. Friction and Social Media

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I.T. Friction and Social Media What are People Saying About Their I.T. Experiences Online? If you’ve ever had your work stopped or hindered by an I.T. issue, or if you’re an I.T. person frustrated by the fact that all of your calls seem to be for the same issue, you’ve experienced I.T. friction.  I.T. friction is not only the loss of … [Read more...]