Cris Coffey

Cris Coffey

Cris is the Lead Product Manager for BMC Track-It!, a Help Desk and Asset Management software application designed for small to medium sized businesses. Before BMC Software, Cris began his career at BlueOcean Software as one of the first 3 employees and helped grow the company from $2 million a year to over $50+ million a year leading to an acquisition by Intuit. Cris holds a bachelors degree in Business Administration/Marketing from the University of Florida and has over 18 years of experience in the Help Desk and Asset Management software market.

Tame Your Help Desk Email Monster With Automation

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This blog is the third in a series on best practices for transforming help desk operations at small to medium-size businesses from reactive to proactive. Meet “Bob.” He’s the hapless help desk guy in a small or mid-size company who oversees all user requests for assistance. Bob monitors the central help desk mailbox, reviews each email to … [Read more...]

Automate Your Help Desk Processes

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This blog is the second in a series on best practices for transforming help desk operations at small to medium-size businesses from reactive to proactive. Many help desk teams at small to medium-size businesses (SMBs) still rely on manual processes for prioritizing and assigning tickets, often leading to delays in handling requests, … [Read more...]

Help Desk Best Practices to Avoid Fire Drills

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This blog is the first in a series on best practices for transforming help desk operations at small to mid-size businesses from reactive to proactive. Is your help desk team constantly in crisis mode? Behind the curve, stressed out, and making mistakes? And worst of all, failing to meet expectations of users (for fast resolution) and … [Read more...]