Chris Rixon – BMC Blogs http://www.bmc.com/blogs BMC Software Fri, 20 Oct 2017 15:42:24 +0000 en-US hourly 1 http://blogs.bmc.com/wp-content/uploads/2016/04/bmc_favicon-300x300-150x150.png Chris Rixon – BMC Blogs http://www.bmc.com/blogs 32 32 Do you have a funny IT Help Desk story? http://www.bmc.com/blogs/do-you-have-a-funny-it-help-desk-story/ http://www.bmc.com/blogs/do-you-have-a-funny-it-help-desk-story/#comments Wed, 27 May 2015 20:46:47 +0000 http://www.bmc.com/blogs/?p=8436 We’ve all heard the probably apocryphal story about a hapless employee calling the IT help desk and reporting “a faulty cup holder.” Apparently, they’d tried using their CD drive to hold their morning coffee, with predictable and messy results—or so the story goes. Maybe it happened, maybe it didn’t—but as you well know, strange and […]]]> http://www.bmc.com/blogs/do-you-have-a-funny-it-help-desk-story/feed/ 5 How To Use Decision Support for ITIL Incident Management http://www.bmc.com/blogs/use-decision-support-itil-incident-management/ Wed, 06 May 2015 17:22:03 +0000 http://www.bmc.com/blogs/?p=8372 Back in the early nineties, we had an amazing decision support capability as part of our helpdesk infrastructure: his name was Mark. Mark had been around forever. He knew how everything worked. He also knew everybody and had an uncanny knack of reading and decoding complex error logs better than many of our third-line experts. […]]]> IT Management – the Power behind Digital Transformation http://www.bmc.com/blogs/it-management-the-power-behind-digital-transformation/ Tue, 10 Mar 2015 16:18:02 +0000 http://www.bmc.com/blogs/?p=8156 I’m pretty sure that by now you are acutely aware of just how important IT management is to the success (or otherwise) of the new digital world. All of that shiny, miraculous technology and the new ways of working that come with it would grind to an ugly halt pretty quickly if people like you […]]]> BYOD Spurs IT Innovation and Skill Set Advancements http://www.bmc.com/blogs/byod-spurs-innovation-skill-set-advancements/ http://www.bmc.com/blogs/byod-spurs-innovation-skill-set-advancements/#comments Fri, 20 Feb 2015 23:17:56 +0000 http://www.bmc.com/blogs/?p=7795 A recent survey by Forrester shows that up to 50% of workers feel that their IT service desk cannot support legitimate needs with today’s technology. Savvy workers want to rid themselves of extra devices and find easier solutions to problems. Facing an unproductive stall due to forms to fill out, antiquated interfaces, and long wait […]]]> http://www.bmc.com/blogs/byod-spurs-innovation-skill-set-advancements/feed/ 33 IT Best Practices Assessment for 2015 http://www.bmc.com/blogs/best-practices-assessment-2015/ Thu, 15 Jan 2015 23:13:25 +0000 http://www.bmc.com/blogs/?p=7988 Is your business a digital thriver or digital survivor?  Answer these nine questions to find out: 1.       Does your business focus more on strategic outcomes and user experience more so than operational costs and employee productivity? Yes or No? 2.       Is every aspect of your company seamlessly automated to meet the needs of the business? Yes or […]]]> 5 ways to promote your Service Desk (and keep your dignity intact) http://www.bmc.com/blogs/5-ways-promote-service-desk-keep-dignity-intact/ http://www.bmc.com/blogs/5-ways-promote-service-desk-keep-dignity-intact/#comments Tue, 26 Aug 2014 14:07:52 +0000 http://www.bmc.com/blogs/?p=7353 In IT circles, the concept of marketing is not one that’s readily embraced (understatement of the decade). Instead, it’s often considered advertising or spin. Like it or not, you actually have to tell people that your project has been a success and is likely to make a difference in their working lives. It’s vital that […]]]> http://www.bmc.com/blogs/5-ways-promote-service-desk-keep-dignity-intact/feed/ 3 IT Cultural Change Hack #1: Want trumps Need http://www.bmc.com/blogs/it-cultural-change-hack-1-want-trumps-need/ Mon, 02 Jun 2014 00:00:00 +0000 http://bmcsoftware.wpengine.com/it-cultural-change-hack-1-want-trumps-need/ How many psychologists does it take to change a light bulb? Just one but it has to want to change. So runs the old joke, but there is at the heart of this gag a serious point: want trumps need every time. As IT organizations face down the challenges of a rapidly digitizing business (and […]]]> IT as a Service (ITaaS): An Introduction http://www.bmc.com/blogs/introducing-it-as-service-itaas/ Thu, 04 Aug 2011 00:00:00 +0000 http://bmcsoftware.wpengine.com/introducing-it-as-service-itaas/