Chris Rixon

Chris Rixon

Chris has worked in IT Operations Management technology since 1990, in roles spanning: IT helpdesk, software engineering, consulting, architecture, sales engineering and marketing. Chris joined the Remedy Corporation in 2000 and came to BMC during the acquisition in late 2002.

Do you have a funny IT Help Desk story?

We’ve all heard the probably apocryphal story about a hapless employee calling the IT help desk and reporting “a faulty cup holder.” Apparently, they’d tried using their CD drive to hold their morning coffee, with predictable and messy results—or so the story goes. Maybe it happened, maybe it didn’t—but as you well know, strange and funny things … [Read more...]

Best Practices for Managing Change So It Works

Free Download: ITIL 5 Book Set Get the booklets Back in the early nineties, we had an amazing decision support capability as part of our helpdesk infrastructure: his name was Mark. Mark had been around forever. He knew how everything worked. He also knew everybody and had an uncanny knack of reading and decoding complex error logs better than … [Read more...]

IT Management – the Power behind Digital Transformation

The Power behind Digital Transformation

I’m pretty sure that by now you are acutely aware of just how important IT management is to the success (or otherwise) of the new digital world. All of that shiny, miraculous technology and the new ways of working that come with it would grind to an ugly halt pretty quickly if people like you weren’t actively managing the related services. Your … [Read more...]

BYOD Spurs IT Innovation and Skill Set Advancements

BYOD IT Service and Support

  A recent survey by Forrester shows that up to 50% of workers feel that their IT service desk cannot support legitimate needs with today’s technology. Savvy workers want to rid themselves of extra devices and find easier solutions to problems. Facing an unproductive stall due to forms to fill out, antiquated interfaces, and long wait … [Read more...]

IT Best Practices Assessment for 2015

Is your business a digital thriver or digital survivor?  Answer these nine questions to find out: 1.       Does your business focus more on strategic outcomes and user experience more so than operational costs and employee productivity? Yes or No? 2.       Is every aspect of your company seamlessly automated to meet the needs of the business? … [Read more...]

You Too Can Be a Digital Thriver!

When there’s a mismatch between the IT service that businesses need and the IT service that businesses receive, there is “IT Friction.” Businesses that are able to mitigate or remove costly IT friction inefficiencies will succeed in an expanding and evolving digital world. They are the Digital Thrivers. Businesses that do not address IT friction … [Read more...]

Digital Transformation & the Digital Economy with Bob Beauchamp

A pace of innovation that’s already blistering and set to accelerate, coupled with a ten-fold increase in the scale of technology infrastructure - it’s little wonder that IT is racing to reinvent what they do and how they do it. Welcome to the digital economy. In this compelling five minute interview on Bloomberg TV, BMC CEO Bob Beauchamp … [Read more...]

7 Signs You’re a Digital Thriver

Whether your business is an established and trusted old friend or a scrappy and nimble start-up, your relationship to IT could make the difference of future growth or stagnation. Businesses that seamlessly integrate IT into everything they do are able to quickly and consistently adapt to the ever-changing IT landscape – and are better poised to … [Read more...]

Powering Digital Transformation: IT Management in the Spotlight

This is a paradigm shift! How many times have you heard that claim made during your IT career? It’s probably one of the most overused phrases in our industry, but at the risk of ‘crying wolf’ – we are in the midst of one of the most profound and far-reaching changes in the way digital technology is consumed, deployed and owned. As an IT … [Read more...]