Chris Rixon

Chris Rixon

Chris has worked in IT Operations Management technology since 1990, in roles spanning: IT helpdesk, software engineering, consulting, architecture, sales engineering and marketing. Chris joined the Remedy Corporation in 2000 and came to BMC during the acquisition in late 2002.

Do you have a funny IT Help Desk story?

We’ve all heard the probably apocryphal story about a hapless employee calling the IT help desk and reporting “a faulty cup holder.” Apparently, they’d tried using their CD drive to hold their morning coffee, with predictable and messy results—or so the story goes. Maybe it happened, maybe it didn’t—but as you well know, strange and funny things … [Read more...]

Best Practices for Managing Change So It Works

Free Download: ITIL 5 Book Set Get the booklets Back in the early nineties, we had an amazing decision support capability as part of our helpdesk infrastructure: his name was Mark. Mark had been around forever. He knew how everything worked. He also knew everybody and had an uncanny knack of reading and decoding complex error logs better than … [Read more...]

IT Management – the Power behind Digital Transformation

The Power behind Digital Transformation

I’m pretty sure that by now you are acutely aware of just how important IT management is to the success (or otherwise) of the new digital world. All of that shiny, miraculous technology and the new ways of working that come with it would grind to an ugly halt pretty quickly if people like you weren’t actively managing the related services. Your … [Read more...]

BYOD Spurs IT Innovation and Skill Set Advancements

BYOD IT Service and Support

  A recent survey by Forrester shows that up to 50% of workers feel that their IT service desk cannot support legitimate needs with today’s technology. Savvy workers want to rid themselves of extra devices and find easier solutions to problems. Facing an unproductive stall due to forms to fill out, antiquated interfaces, and long wait … [Read more...]

IT Best Practices Assessment for 2015

Is your business a digital thriver or digital survivor?  Answer these nine questions to find out: 1.       Does your business focus more on strategic outcomes and user experience more so than operational costs and employee productivity? Yes or No? 2.       Is every aspect of your company seamlessly automated to meet the needs of the business? … [Read more...]

IT Cultural Change Hack #1: Want trumps Need

How many psychologists does it take to change a light bulb? Just one but it has to want to change. So runs the old joke, but there is at the heart of this gag a serious point: want trumps need every time. As IT organizations face down the challenges of a rapidly digitizing business (and their newly expanded role), it’s clear that the … [Read more...]

That was the year that was (2013)

Here’s the trouble with year-end retrospectives: everyone has a different view of what the most important themes and events of the last 12 months were.  As I write this from my cabin shed on a blustery mountainside in southeast Wales, I am acutely aware that you may have a very different view of what mattered in 2013.   So given this is the … [Read more...]

To have and to hold: The 4 phases of digital love

Does your pulse quicken, just a little, as you glimpse your favorite computing device? Do you warm to the gentle and familiar glow of your home screen? Do your favorite apps shine like a cluster of precious jewels? If any of this rings true for you don’t worry, you’re not alone - owning technology is an emotional business. In fact, organizations … [Read more...]