Beginner’s Guide to ITIL

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ITIL Guide

ITIL® is a set of best practices for IT Service Management (ITSM) that helps align business needs with IT services. ITIL can be confusing and to help answer ITIL questions BMC has created a complete guide to ITIL. We're covering all the topics you need to know in this free ITIL guide. We don't even ask for your email address! Answer questions or … [Read more...]

The New BMC Support Central

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To improve our customer’s online experience, we are launching a new BMC Support Central website on May 15th.  We have created a streamlined layout with new header and footer sections, pull down menus, and a new Issue Management section.  The new user interface is easy to use and provides quick access to the information and tools customers need … [Read more...]

What Can BMC TrueSight IT Data Analytics Do For You?

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Quickly detect troublesome patterns in your IT data to identify problems, resolve outages and improve quality of service with BMC TrueSight IT Data Analytics. IT Data Analytics Free Trial  Embed On Your Site: Copy and Paste the Code Below <img src="//blogs.bmc.com/wp-content/uploads/2015/02/it-data-analytics-infographic.jpg" … [Read more...]

BMC Control-M for Hadoop: Are You Ready for Big Data?

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A picture is worth a thousand words—and this one might save you a thousand headaches as you work to empower a data-driven business. You'll get survival tips like: How faster Hadoop application development helps drive competitive advantage Why data security matters—and what it takes to maintain it What you can do to reduce the cost of … [Read more...]

BSM Strategies for Enterprises in Emerging Markets

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By Lorena Mendoza, Chief Executive Officer, AIS Sistemas Avanzados de Información Technologies that automate processes to improve service delivery are providing exciting benefits to enterprises in emerging markets. This is particularly the case with Business Service Management (BSM) solutions. BSM is a unified platform that simplifies and … [Read more...]

IT Consumerization–External End Users Matter Too

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The IT news is full of stories about the consumerization of IT. Most of them revolve around BYOD and how IT is morphing to support the proliferation of smart phones and tablets in the workforce. At the same time most of the stories about application performance management (APM) are negative, and how APM is dying. HUH? I agree that morphing IT into … [Read more...]

IT Experiences from the Consumer Space with @WSJ Clint Boulton

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Have you been watching the MyIT Google Hangout series on YouTube? The latest video discussion welcomes the group to discuss trends including CIO involvement in consumerization and the state of IT. Participants in the Hangout include: • Chris Dancy @servicesphere, Office of CTO BMC Software • Clint Boulton  @ClintBoulton, Wall Street … [Read more...]

Homogeneous vs. Heterogeneous Clouds: Pros, Cons, and Differences

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One of the many, many splits within the cloud camp is between homogeneous and heterogeneous clouds. What is a homogeneous cloud? Simply put, a homogeneous cloud is one where the entire software stack, from the hypervisor (or remote cloud provider), through various intermediate management layers, all the way to the end-user portal, is provided … [Read more...]