BMC Software – BMC Blogs BMC Software Tue, 12 Dec 2017 17:05:27 +0000 en-US hourly 1 BMC Software – BMC Blogs 32 32 Are you Prepared to Accelerate Your Digital Transformation? Tue, 10 Oct 2017 12:30:54 +0000 Let’s just be honest, life as a service desk or IT professional has never been harder. Database needs are exploding, the cloud poses new challenges, and user needs grow more complex daily. Most IT groups know they need to drastically alter the way they work, but getting there can seem overwhelming. While DevOps, ITIL and […]]]> Gartner 2017 Magic Quadrant for ITSM Tools Tue, 15 Aug 2017 11:12:44 +0000 The 2017 Gartner Magic Quadrant for IT Service Management (ITSM) Tools is now available. We believe that due to our enhanced solution capabilities and proven ability to execute, BMC was named a leader for the fourth year in a row! Download Now: 2017 Gartner Magic Quadrant for ITSM › IT service support management tools are […]]]> 5 Bright Constellations on the Service Desk Horizon Fri, 23 Jun 2017 17:19:57 +0000 Let’s face it, many service desks and IT departments have so much on their plate, it’s hard to keep up. With the quickening pace of change in cloud technology, SaaS, software, social networks, and evolving workplace habits, modern service desks are simply getting buried in data. Even if you are facing all the challenges above, […]]]> IT Change: From Resistance to Embrace Thu, 01 Jun 2017 23:57:00 +0000 This blog is the first in our three-part series on “Successful IT Change Management,” in which we’ll discuss ways to build a culture that understands the necessity and value of change, and navigates it successfully. In this installment, we’ll address resistance to change—one of the most common and important challenges facing IT organizations. Change is […]]]> 2 Getting IT Change Management Right Thu, 01 Jun 2017 23:52:31 +0000 This is the final blog in our three-part series on “Successful IT Change Management.” Last time, we talked about how you can build consensus and momentum around change in order to build a foundation for IT Change Management. In this blog, we’ll get to brass tacks with three strategies for IT Change Management in the […]]]> 1 Laying a Foundation for IT Change Thu, 01 Jun 2017 19:52:07 +0000  This blog is the second in our three-part series on “Successful IT Change Management.” In our last blog, we discussed resistance to change. This time, we’ll introduce practical ways to address and overcome it, and foster a culture in which the implementation and acceptance of change proceed more easily and effectively. In today’s business environment, […]]]> 1 Ask the Expert: Is There Hope on the Service Desk Horizon? Wed, 24 May 2017 12:39:29 +0000 Let’s face it, most service desks and IT departments have so much on their plate, it’s hard to innovate.  As Uber-like experiences change employees’ service expectations, many are getting left in the dust. With the quickening pace of change in cloud, SaaS, software, social networks, and physical-to-virtual assets – the modern service desk faces an […]]]> How SecOps Response Service Addresses WannaCry Ransomware Wed, 17 May 2017 08:55:45 +0000 So, CVE-2017-0144, a vulnerability that was identified about two months ago (published Mar 16 2017), is now being widely exploited in the wild, most visibly impacting hospitals in the UK’s National Health Service to the point that they’ve had to redirect incoming patients to other facilities. This vulnerability is addressed by Microsoft Bulletin MS17-010, […]]]> Is It Time To Modernize Your IT Service Management Solution? Tue, 07 Mar 2017 01:15:03 +0000 When software companies merge, it can create uncertainties for customers. With any merger, there can be concerns about how this might impact commitments to existing products, the combined company’s focus on new product innovation, and the ability to provide consistent quality in customer support. Many organizations that are impacted by a merger choose to re-evaluate […]]]> Ask the Expert: The Digital Workplace Starts With The Employee Journey Mon, 27 Feb 2017 07:09:09 +0000 Employees now crave the same user experiences at work that they enjoy in their personal lives. Social media, smartphones and the seamless, anytime availability of services means your employees have drastically higher expectations for their technology experience, when compared to a few short years ago. Which is why enabling a digital workplace is so essential […]]]>