BMC Software – BMC Blogs http://www.bmc.com/blogs BMC Software Fri, 25 May 2018 09:14:43 +0000 en-US hourly 1 http://blogs.bmc.com/wp-content/uploads/2016/04/bmc_favicon-300x300-150x150.png BMC Software – BMC Blogs http://www.bmc.com/blogs 32 32 Five Ways to Improve Incident Management with Decision Support http://www.bmc.com/blogs/use-decision-support-itil-incident-management/ Wed, 24 Jan 2018 00:00:03 +0000 http://www.bmc.com/blogs/?p=8372 Hero-centric incident management can be great—when users are lucky enough to get the hero on their case. He or she has been around forever, knows how everything works and how to troubleshoot anything, and gets users back up and running fast. But as every helpdesk (and user) knows, the hero model doesn’t scale. In the […]]]> IT Leaders Highlight Their Key Multi-Cloud Challenges in New BMC Survey http://www.bmc.com/blogs/what-the-new-multi-cloud-world-means-to-it/ Wed, 17 Jan 2018 04:00:14 +0000 http://www.bmc.com/blogs/?p=11752 Rapid adoption of multiple public and private cloud services and infrastructure has created complexity that is amplifying traditional pressures placed on digital businesses. In August, 2017, BMC, along with research firm opinion.life, conducted a survey of more than 1,000 IT decision-makers in 11 countries to examine how businesses are investing in multiple public cloud solutions […]]]> BMC’s Predictions for 2018 http://www.bmc.com/blogs/bmcs-predictions-for-2018/ Wed, 27 Dec 2017 14:53:48 +0000 http://www.bmc.com/blogs/?p=11653 In 2017, business became digital. In 2018, digital transformation will go into overdrive, as leaders face pressure to reduce costs while meeting dizzying speed, security, and quality objectives. The winners in 2018 will be the leaders who successfully orchestrate and manage the multi-cloud environments that will define tomorrow’s digital business. With that in mind, below […]]]> Are you Prepared to Accelerate Your Digital Transformation? http://www.bmc.com/blogs/are-you-prepared-to-accelerate-your-digital-transformation/ Tue, 10 Oct 2017 12:30:54 +0000 http://www.bmc.com/blogs/?p=11313 Let’s just be honest, life as a service desk or IT professional has never been harder. Database needs are exploding, the cloud poses new challenges, and user needs grow more complex daily. Most IT groups know they need to drastically alter the way they work, but getting there can seem overwhelming. While DevOps, ITIL and […]]]> Gartner 2017 Magic Quadrant for ITSM Tools http://www.bmc.com/blogs/gartner-magic-quadrant-itssm/ Tue, 15 Aug 2017 11:12:44 +0000 http://www.bmc.com/blogs/?p=11060 The 2017 Gartner Magic Quadrant for IT Service Management (ITSM) Tools is now available. We believe that due to our enhanced solution capabilities and proven ability to execute, BMC was named a leader for the fourth year in a row! Download Now: 2017 Gartner Magic Quadrant for ITSM › IT service support management tools are […]]]> 5 Bright Constellations on the Service Desk Horizon http://www.bmc.com/blogs/5-bright-constellations-service-desk-horizon/ Fri, 23 Jun 2017 17:19:57 +0000 http://www.bmc.com/blogs/?p=10754 Let’s face it, many service desks and IT departments have so much on their plate, it’s hard to keep up. With the quickening pace of change in cloud technology, SaaS, software, social networks, and evolving workplace habits, modern service desks are simply getting buried in data. Even if you are facing all the challenges above, […]]]> IT Change: From Resistance to Embrace http://www.bmc.com/blogs/the-change-management-experience-reducing-resistance/ http://www.bmc.com/blogs/the-change-management-experience-reducing-resistance/#comments Thu, 01 Jun 2017 23:57:00 +0000 http://www.bmc.com/blogs/?p=8328 This blog is the first in our three-part series on “Successful IT Change Management,” in which we’ll discuss ways to build a culture that understands the necessity and value of change, and navigates it successfully. In this installment, we’ll address resistance to change—one of the most common and important challenges facing IT organizations. Change is […]]]> http://www.bmc.com/blogs/the-change-management-experience-reducing-resistance/feed/ 2 Getting IT Change Management Right http://www.bmc.com/blogs/three-strategies-for-effective-change-management-in-the-digital-workplace/ http://www.bmc.com/blogs/three-strategies-for-effective-change-management-in-the-digital-workplace/#comments Thu, 01 Jun 2017 23:52:31 +0000 http://www.bmc.com/blogs/?p=8354 This is the final blog in our three-part series on “Successful IT Change Management.” Last time, we talked about how you can build consensus and momentum around change in order to build a foundation for IT Change Management. In this blog, we’ll get to brass tacks with three strategies for IT Change Management in the […]]]> http://www.bmc.com/blogs/three-strategies-for-effective-change-management-in-the-digital-workplace/feed/ 1 Laying a Foundation for IT Change http://www.bmc.com/blogs/delivering-successful-it-change-management-laying-the-foundation/ http://www.bmc.com/blogs/delivering-successful-it-change-management-laying-the-foundation/#comments Thu, 01 Jun 2017 19:52:07 +0000 http://www.bmc.com/blogs/?p=8346  This blog is the second in our three-part series on “Successful IT Change Management.” In our last blog, we discussed resistance to change. This time, we’ll introduce practical ways to address and overcome it, and foster a culture in which the implementation and acceptance of change proceed more easily and effectively. In today’s business environment, […]]]> http://www.bmc.com/blogs/delivering-successful-it-change-management-laying-the-foundation/feed/ 1 Ask the Expert: Is There Hope on the Service Desk Horizon? http://www.bmc.com/blogs/ask-expert-hope-service-desk-horizon/ Wed, 24 May 2017 12:39:29 +0000 http://www.bmc.com/blogs/?p=10583 Let’s face it, most service desks and IT departments have so much on their plate, it’s hard to innovate.  As Uber-like experiences change employees’ service expectations, many are getting left in the dust. With the quickening pace of change in cloud, SaaS, software, social networks, and physical-to-virtual assets – the modern service desk faces an […]]]>