Bianca Buckridee – BMC Blogs BMC Software Mon, 25 Mar 2019 11:06:27 +0000 en-US hourly 1 Bianca Buckridee – BMC Blogs 32 32 Delight Users and Simplify IT with Enterprise Chatbots Tue, 03 Apr 2018 00:00:07 +0000 Today’s consumer digital experiences are better than ever—seamless, convenient, and intelligent. Why should the workplace be any different? In fact, leading IT organizations are already delivering digital workplace experiences that rival the consumer services people love. They’re not just being nice; a modern, personalized experience drives employee engagement and productivity for the benefit of users […]]]> Evolving Service Management for a Multi-Cloud, Multi-Device, Multi-Channel World Tue, 06 Mar 2018 13:38:17 +0000 As disruptive technologies transform industries, customer experience is quickly emerging as a prime factor in competitive advantage. Both consumers and employees expect more freedom and flexibility in the way they interact with businesses, with differentiated services designed around their own needs and preferences, and availability through any channel they choose. That’s a high standard to […]]]>