Bianca Buckridee – BMC Blogs BMC Software Fri, 16 Mar 2018 21:49:04 +0000 en-US hourly 1 Bianca Buckridee – BMC Blogs 32 32 Evolving Service Management for a Multi-Cloud, Multi-Device, Multi-Channel World Tue, 06 Mar 2018 13:38:17 +0000 As disruptive technologies transform industries, customer experience is quickly emerging as a prime factor in competitive advantage. Both consumers and employees expect more freedom and flexibility in the way they interact with businesses, with differentiated services designed around their own needs and preferences, and availability through any channel they choose. That’s a high standard to […]]]>