Blaine Bryant, Director, IT Service Management and IT Finance is responsible for all aspects of service management and financial performance for BMC Software’s IT organization. Mr. Bryant has over 20 years of managerial experience running IT operations and governance in software, financial services, and consulting services industries. Mr. Bryant is an ITILv3 Expert, possesses a Project Management Professional (PMP) certification from the Project Management Institute (PMI), is a TOGAF9 certified Enterprise Architect, and is a Certified Information Systems Security Professional (CISSP).

Prior to joining BMC Software, Mr. Bryant was Vice President of IT Operations for Lender Processing Services – RealEC technology platform, which transacts all mortgage loan origination product orders for 90% of the banks in the United States. Prior to joining Lender Processing Services, Mr. Bryant served as Senior Vice President and Director, IT Operations for Franklin Bank responsible for all aspects of
the Bank’s IT operations. Prior to joining Franklin Bank, Mr. Bryant served as the Global Infrastructure Director for Resolution Performance Products LLP, a coatings industry leader and a spin-off of Shell Chemical. While at RPP, Mr. Bryant managed a global IT organization operating over thirty locations in twelve countries.

Mr. Bryant completed the CIO Institute program at the University of Texas in 2013. He completed his Masters of Business Administration in 2005 at the University of Phoenix - Houston Campus, where he graduated at the top of his class. Mr. Bryant completed his Bachelors of Business Administration at Texas A & M University where he specialized in Business Analysis and Management Information Systems.

Mr. Bryant lives in Katy, Texas with his wife and two sons. He enjoys traveling, cooking, and endurance road cycling.

Blaine Bryant

Blaine Bryant

Blaine Bryant, Director, IT Service Management and IT Finance is responsible for all aspects of service management and financial performance for BMC Software’s IT organization. Mr. Bryant has over 20 years of managerial experience running IT operations and governance in software, financial services, and consulting services industries. Mr. Bryant is an ITILv3 Expert, possesses a Project Management Professional (PMP) certification from the Project Management Institute (PMI), is a TOGAF9 certified Enterprise Architect, and is a Certified Information Systems Security Professional (CISSP). Prior to joining BMC Software, Mr. Bryant was Vice President of IT Operations for Lender Processing Services – RealEC technology platform, which transacts all mortgage loan origination product orders for 90% of the banks in the United States. Prior to joining Lender Processing Services, Mr. Bryant served as Senior Vice President and Director, IT Operations for Franklin Bank responsible for all aspects of the Bank’s IT operations. Prior to joining Franklin Bank, Mr. Bryant served as the Global Infrastructure Director for Resolution Performance Products LLP, a coatings industry leader and a spin-off of Shell Chemical. While at RPP, Mr. Bryant managed a global IT organization operating over thirty locations in twelve countries. Mr. Bryant completed the CIO Institute program at the University of Texas in 2013. He completed his Masters of Business Administration in 2005 at the University of Phoenix - Houston Campus, where he graduated at the top of his class. Mr. Bryant completed his Bachelors of Business Administration at Texas A & M University where he specialized in Business Analysis and Management Information Systems. Mr. Bryant lives in Katy, Texas with his wife and two sons. He enjoys traveling, cooking, and endurance road cycling.

Capacity Management for the Service Desk

BY

This is the final blog in our five-part series on “Delivering a World Class Service Desk.” In our last installment, we explored the issues around outsourcing and offshoring: how to decide whether to do it, and how to make sure it works out. In this installment, we’ll look at how you can make sure your service desk can keep up with the demands of … [Read more...]

Considerations in Service Desk Outsourcing and Offshoring

BY

This is the fourth blog in our five-part series on “Delivering a World Class Service Desk.” In our last installment, we presented five metrics to help you track your performance and make sure you’re hitting the right targets. In this blog, we’ll tackle the perennial questions of whether to outsource or offshore your service desk—and how to make … [Read more...]

Service Desk KPI’s: Top 5 Performance Indicators

BY

This is the third blog in our five-part series on “Delivering a World Class Service Desk.” In our last installment, we discussed three essential traits to look for in the people who staff your service desk. This time, we’ll talk about how you can track and measure performance to make sure your service desk is living up to user expectations as well … [Read more...]

Five Ways to Provide a World Class Service Desk Experience

BY

This blog is the first in our five-part series on “Delivering a World Class Service Desk.” In subsequent blogs we’ll explore key elements of success including providing hiring the best candidates, measuring the right things, knowing when to outsource and offshore, and managing capacity. Today, we’ll begin with a discussion of five ways you can … [Read more...]

How to Hire the Right People for Your Service Desk

BY

This is the second blog in our five-part series on “Delivering a World Class Service Desk.” In our last installment, we discussed five ways to deliver a great experience for users. This time, we’ll talk about how you can identify the people best able to deliver that experience—and ensure the best results for your users. We’ve all had encounters … [Read more...]