The Zoo: ITSM vs ITIL with Jon Hall

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ITIL or ITSM? They’re not binary. You need both to run a digital enterprise. With today’s emphasis on customer service, where any failure to please is exposed on social networks in real time, having a framework like the Information Technology Infrastructure Library (ITIL) to manage your IT is a must. You can no longer wing it in IT Service … [Read more...]

Q&A: The Digital Workplace with Robin Purohit

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The digital workplace is a new environment, designed around the needs and rhythms of the Millennial workforce. Here IT must transform itself into a service broker, providing employees with mobile, personalized and context-aware self-service that rivals Uber and iTunes. Below is an excerpt from an interview with Robin Purohit, president of BMC’s … [Read more...]

Q&A: IT Service Brokering with Simon Geddes

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To stay relevant in the modern world, IT departments around the globe are poised to shift from reactive service-support organizations to proactive service brokers. Here's an excerpt from an interview with Simon Geddes, Product Management Lead at BMC Software, about IT service brokering. Q: What is an IT Service Broker? A: IT service brokering … [Read more...]

IT and Mindfulness with Chris Dancy

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This week, the mindful cyborg, Christopher M Dancy, takes the Zoo on a trip, showing us contemplative technologies, explaining digital duality, and bemoaning the stress of non-organic social media engagements. We also learn about mindfulness and how it can help us deal with the avalanche of technology and data flooding our daily lives. … [Read more...]

IT for SMB with Jeff Moloughney

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  Jeff Moloughney educates the Zoo on what drives business innovation at small and midsize businesses. While enterprises talk a big game around social, mobile and collaboration, it's often the little guys who are getting the job done. And with limited resources, modern IT tools have far greater impact on SMBs than anywhere else. … [Read more...]

IT in the U.K.

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  The Zoo hears about IT trends in the U.K. from Wales-based Chris Rixon. With BYOD and Big Data, people don't look where they are going, spending all their time interacting on social channels, updating files, answering emails. Is all this "enabling" technology too much for our gentle psyche? And are the cousins sharing too much of our data … [Read more...]

IT in Asia

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ITIL maestro Anthony Orr tells tales from his recent trip to Asia Pacific. Is social, mobile, cloud and Big Data as big in Malaysia as in the States? What drives IT trends over there? Why do you wear a mask, Anthony? … [Read more...]

IT Now and Then with Hal Clark

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  Alf's Zoo - This week, IT veteran Hal Clark enters the Zoo to talk about how IT management has changed over the years both for tech workers and the end users they support. And although Hal believes IT's relevance hasn't waned much, the role has evolved to that of a service broker. At the same time, the consumerization of IT has made users … [Read more...]