Alf Abuhajleh

Alf Abuhajleh

Alf is an IT expert at BMC and the host of Alf's Zoo. Alf is focused on social, mobile and context-aware IT.

Service Portfolio vs. Service Catalog: What’s The Difference?

Are you in the stages of defining and setting up your business' ITSM strategy? Perhaps you're redesigning yours and are looking at all your options. If so, you'll likely be faced with the decision between setting up a service catalog or a service portfolio (or both!). Here is what those terms mean, along with a handy guide for selecting the option … [Read more...]

Four P’s of ITIL Strategy

ITIL discusses at length the four “Ps” of strategy- perspective, position, plan and pattern, each of which represents a different way to approach your service strategy.  Brief summaries are provided here and refer to Chapter 3 of the ITIL service strategy book for more details. Perspective is your vision and direction for the services you … [Read more...]

Facts about IT Catalog Sprawl

Download Infographic (PDF) › Embed On Your Site: Copy and Paste the Code Below <img src="" width="540"/><br />Facts about IT Catalog Sprawl. An infographic by the <a … [Read more...]

The Zoo: Digital Service Management for Partners

Last year’s introduction of Digital Service Management opened up the door for channel partners and resellers to bring new business value to their customers. The more agile, modern and efficient solutions BMC Software launched – including MyIT, Service Broker and Smart IT – aligned with the tools most people use at home, including Nest, Facebook and … [Read more...]

The Zoo: Who Runs the Digital Workplace? With Monika Fahlbusch from HR

Employees run the digital workplace, says Chief Employee Experience Officer Monika Fahlbusch. With the help of social, mobile, and gamification, businesses can jack up productivity, boost the bottom line and win the battle for top talent. Our work should be as easy and efficient as shopping on Amazon or posting on Twitter. In the digital workplace, … [Read more...]

The Zoo: How IoT Will Change Our Jobs. With Guest Jon Hall

When we talk about the Internet of Things, we often forget how the new technology will affect our day-to-day jobs. Farmers in Japan can now ration fodder based on how many steps the herd takes. Warehouse workers get more done driving forklifts equipped with dozens of sensors. Office workers pick their unassigned seats based on foot traffic and … [Read more...]

The Zoo: Evolution of IT Analytics with Rob Enderle and BMC

Industry analyst Rob Enderle joins to “The Zoo” to discuss the use of analytics in IT. As businesses go digital, data-driven decision-making becomes the compass for offering better services, reaching new customers and even winning political elections. The discussion takes us from the missteps at Microsoft and Apple, where gut-feelings trumped … [Read more...]

The Zoo: Social Impact on Business with @CarlosGil83

Social media is marching out of the shadows, as a new tool for enterprises to raise awareness about products and innovations. While the avalanche of noise on Twitter and Facebook has turned off many marketing groups, SnapChat and Blab are emerging as the new platforms. Social media expert, Carlos Gil, explains to "The Zoo" how to reach the masses … [Read more...]