Mainframe Blog

AIOps: It’s coming—are you ready?

Tom Barry
by Tom Barry

In a previous blog, “Trusting Automation in Db2 – You Already Do Everywhere Else,” I discussed how automation for your mainframe can save you time and money, and allow you to focus on high value areas of your business. Automation is just the first step towards AIOps and truly unleashing the power of the mainframe in your business.

What is AIOps?

Think about your home and if you have or ever wanted a smart thermostat. Once you install one (like Nest or Ecobee), and other products that interact with it, it starts learning how you live and what you prefer, and it adjusts your home’s temperature accordingly. The smart thermostat gathers a lot of data and quickly analyzes it in order to make the best choices to keep you comfortable. AIOps is the same thing for your business systems. According to Gartner, AIOps “combines big data and AI or machine learning functionality to enhance and partially replace a broad range of IT operations processing and tasks, including availability and performance monitoring, event correlation and analysis, IT service management, and automation.” Like smart thermostats, AIOps must constantly collect, monitor, and analyze data to ensure your system’s health is kept at its best performance. All of this is done without your involvement. This means more time for you to focus on the important aspects of your business, while your systems are kept at peak performance for your customers.

What should my direction be?

  • Design a phased approach into AIOps

This will ensure you can implement all the correct processes and procedures. You will be able to make the needed adjustments to have your business and customers benefit the most.

  • Research your systems and vendors

This is closely tied to the phased approach. Which vendors offer the ability to start your process now and what are their plans moving forward with AIOps? You want to make sure the vendors you utilize have a comprehensive AIOps strategy.

  • Decide which system or areas make the most sense

After you have researched your systems, decide which area can benefit you and the customers the most but will be the easiest to implement AIOps. Is there automation already in place that can easily be transitioned to AIOps?

AIOps is coming quickly. Deciding now to embrace machine learning will position you as an industry leader and it will give you the ability to transition on a timeline you control to guarantee your success. Learn more about how BMC can help you on this transition to AIOps.

Gartner Market Guide for AIOps Platforms

In their Market Guide for AIOps Platforms, Gartner discusses why I&O leaders should begin the deployment of AIOps platforms to enhance performance monitoring.
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These postings are my own and do not necessarily represent BMC's position, strategies, or opinion.

About the author

Tom Barry

Tom Barry

Tom Barry, Sr. Manager Technical Support at BMC, has 15 year’s experience in Db2. Tom has held various roles including International Finance Manager, Manager of QA, and eventually Manager of Technical Support at CDB Software, Inc. Tom has been a leader in Technical Support since joining BMC in 2015. Tom holds a BA in Economics with a concentration in Business from the University of Dallas.