Every business and IT leader has business critical goals to achieve when they make an IT investment. Even further and often more daunting is being able to quickly demonstrate the value around it back to the company. After the acquisition process, the pressure is on to get the solution operational and functioning to specification. And the project success not only depends on the quality of the solution but also on the skills of the project team. Instinctually we know that training is an essential requirement for project success.
Customize Based on Your Needs
What type of training you invest in can make a difference. More important, it´s key to select the most efficient solution for your company’s specific demands. Standard training that’s pre-packaged is immediately available and doesn´t require investment in customization. It is often available self-paced 24/7 or via a pre-determined schedule.
On the other hand, if your delivery timeline is accelerated, investing in customized training can make the difference in not only getting your team productive quickly but can even further ensure adoption—especially if the solution is for a wide-scale release to all staff at your company.
By investing in a customizable training program, the content is tailored to the specifics of your IT environment and the skill level of your team. You can even adjust the branding to be consistent with corporate standards as well as integrate seamlessly into your other training offers.
Does Customizable Learning Really Make a Difference?
The short answer is yes – but don’t take it from me. Here are two different examples from our customers – one with a focused set of use-cases and another with a wide-scale solution roll-out to both technical and non-technical staff.
Accelerating Use-Case Adoption
For a major U.S. bank managing over $138 billion in assets, regulatory requirements drove the need for modern IT solutions to automate compliance management. The bank needed to efficiently manage compliance, patching, and remediation tasks across its IT groups and successfully meet compliance milestones. BMC Education Services accelerated solution adoption and efficiency gains through a tailored on-site education program. The program focused on three key domains (application package deployment, compliance management, and patching) and armed staff with the capability to quickly build out more complex automation use-cases such as automated vulnerability remediation and provisioning self-service. By completing the training faster, and therefore helping the IT staff to more quickly achieve success using it, the bank was able to accelerate additional use-cases, substantially reducing the original timeline to go from three use-cases completed within a year to five.
Accelerating Wide-Scale Solution Roll-Out
For an international airline based is Southeast Asia, operating efficiencies are of critical importance to ensuring competitive pricing of their flights and travel services. The airline needed to efficiently manage help desk tickets converting from a call desk to an automated, self-service solution and for this they selected BMC’s MyIT solution. Thousands of employees needed to understand the importance of the change to them as well as be able to use the new solution quickly so that cost-savings could be achieved quickly. BMC Education Services accelerated solution adoption by tailoring a 6 minute communication video highlighting the benefits to the airline and the employees and the key steps in the implementation. The video was complemented with an end-user web-based training module, incorporating the company’s branding and messages that trained all staff on critical uses of the tool for their roles. By tailoring the training content, the airline was able to accelerate through the change management process and get higher usage rates of MyIT than initially expected.
To learn more about BMC customizable learning, check out our explainer video on YouTube. If you are considering migrating to MyIT for your help desk, you can learn more about how our acceleration service can assist that effort.
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